Adapro Talent Partners

Adapro Talent Partners are delighted to be exclusively partnering with a growing Milton Keynes based Group who are looking to recruit a Sales & Customer Services Operator, on a permanent basis. This newly created role will report into the Commercial Engagement & Development Manager, and will play a key role in supporting customers through proactive telephone sales and exceptional customer service. This position requires resilience, strong communication skills and the ability to build a rapport with our customer base. Key Responsibilities Sell own brand building materials and related products to customers, ensuring clear communication of features and benefits. Handle inbound and outbound calls to support with product information, promotions and deal with service queries. Build and maintain strong relationships with members through excellent listening and interpersonal skills. Resolve service issues promptly and professionally, ensuring compliance with service level agreements. Collaborate with internal teams to deliver a seamless customer experience. Maintain accurate records of interactions and follow-up actions. Demonstrate flexibility to take on new responsibilities as the role evolves. Skills and Attributes Hardworking and resilient with a positive attitude. Excellent communication and listening skills. Ability to build a rapport and trust with our members. Strong problem-solving skills and attention to detail. A great team player who thrives in a collaborative environment. Adaptable and willing to learn new skills and processes. Preferred Experience Previous experience in telesales and customer service is highly desirable. Competence in using Microsoft Office (Word, Excel and applications) and CRM systems Our Client is looking to recruit a candidate who has the desire to make this new role their own, and scope out/grow it as they progress. This role will initially require 5 days onsite in the Milton Keynes HQ, but there will be opportunity for Hybrid working post probation. Our Client is offering a Salary of 25,000 + Benefits