Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. We are seeking a Procurement Manager to join our Corporate & Business Procurement team. Reporting into the Head of CSG Procurement, you will implement the procurement strategy on Customer Experience across SKY UK & Ireland, partnering with key suppliers and senior stakeholders, you will help SKY bring their customers the joy of a better experience. What You'll Do: Lead the way: Help to develop and deliver the sourcing strategy for contact centres, using your commercial knowledge and Sky's global reach to get the best deals and partnerships." Negotiate big deals: Manage major agreements with key suppliers, making sure they fit with Sky's long-term goals and targets. " Find savings: Analyse spending, spot opportunities to save, and develop smart sourcing strategies to achieve cost savings and drive efficiency across your spend area." Build relationships: Create and manage strong relationships with internal stakeholders and key suppliers." Manage risk: Stay ahead of industry trends, market changes and handle potential risks." Work across teams: Partner with colleagues across Europe and the wider Sky Group (including Italy, Germany) and with our Comcast US counterparts." What You'll Bring: Category Management: Demonstrable experience in category management processes, ideally with some exposure to Servies and/ or Offshoring categories. "Desire to Succeed: An ambitious and highly motivated individual, keen to develop your knowledge in a specialised category and become a recognised expert. "Negotiation Skills: Confident leading or supporting negotiations on complex deals covering the elements of commercial, service, and contract terms. Team player: Excellent at building relationships with different teams across the globe, and with proven experience of supplier relationship management. Results-focused: Driven to achieve cost savings and make things more efficient and improve the suppliers' performance to our customers. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Jan 22, 2026
Full time
Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. We are seeking a Procurement Manager to join our Corporate & Business Procurement team. Reporting into the Head of CSG Procurement, you will implement the procurement strategy on Customer Experience across SKY UK & Ireland, partnering with key suppliers and senior stakeholders, you will help SKY bring their customers the joy of a better experience. What You'll Do: Lead the way: Help to develop and deliver the sourcing strategy for contact centres, using your commercial knowledge and Sky's global reach to get the best deals and partnerships." Negotiate big deals: Manage major agreements with key suppliers, making sure they fit with Sky's long-term goals and targets. " Find savings: Analyse spending, spot opportunities to save, and develop smart sourcing strategies to achieve cost savings and drive efficiency across your spend area." Build relationships: Create and manage strong relationships with internal stakeholders and key suppliers." Manage risk: Stay ahead of industry trends, market changes and handle potential risks." Work across teams: Partner with colleagues across Europe and the wider Sky Group (including Italy, Germany) and with our Comcast US counterparts." What You'll Bring: Category Management: Demonstrable experience in category management processes, ideally with some exposure to Servies and/ or Offshoring categories. "Desire to Succeed: An ambitious and highly motivated individual, keen to develop your knowledge in a specialised category and become a recognised expert. "Negotiation Skills: Confident leading or supporting negotiations on complex deals covering the elements of commercial, service, and contract terms. Team player: Excellent at building relationships with different teams across the globe, and with proven experience of supplier relationship management. Results-focused: Driven to achieve cost savings and make things more efficient and improve the suppliers' performance to our customers. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Sales Assistant Retail Luton Part Time 12.21ph Zachary Daniels are currently recruiting a Sales Assistant for a very well known, expanding big box retailer in Luton. This exciting opportunity is 12 hour per week contract and is very flexible with shifts. About the Sales Assistant Role: In this role, you will play a key part in delivering a positive and welcoming customer experience. Whether supporting customers in-store, ensuring stock is well presented or helping with timely deliveries and smooth payments, everything you do will be focused on excellent service. You'll work in a friendly, down-to-earth environment where teamwork and customer satisfaction come first.Key About you: A customer-focused individual who enjoys working with people and takes pride in delivering high levels of service. Previous experience in a similar role is desirable but not essential. You should be approachable, reliable, and committed to supporting customers throughout their visit. What's on Offer for the Sales Assistant role: Hourly rate of up to 21.21ph Generous bonus Opportunities for progression Colleague discount Great holiday entitlement Health scheme and wellbeing support A fantastic culture where you can really thrive Click apply to the Sales Assistant role to be part of a supportive team where your contribution matters, your development is encouraged and every day brings the opportunity to make a positive difference for our customers. BH35088
Jan 22, 2026
Full time
Sales Assistant Retail Luton Part Time 12.21ph Zachary Daniels are currently recruiting a Sales Assistant for a very well known, expanding big box retailer in Luton. This exciting opportunity is 12 hour per week contract and is very flexible with shifts. About the Sales Assistant Role: In this role, you will play a key part in delivering a positive and welcoming customer experience. Whether supporting customers in-store, ensuring stock is well presented or helping with timely deliveries and smooth payments, everything you do will be focused on excellent service. You'll work in a friendly, down-to-earth environment where teamwork and customer satisfaction come first.Key About you: A customer-focused individual who enjoys working with people and takes pride in delivering high levels of service. Previous experience in a similar role is desirable but not essential. You should be approachable, reliable, and committed to supporting customers throughout their visit. What's on Offer for the Sales Assistant role: Hourly rate of up to 21.21ph Generous bonus Opportunities for progression Colleague discount Great holiday entitlement Health scheme and wellbeing support A fantastic culture where you can really thrive Click apply to the Sales Assistant role to be part of a supportive team where your contribution matters, your development is encouraged and every day brings the opportunity to make a positive difference for our customers. BH35088
We are looking for a Junior Sales Administrator for company based in Luton. Monday - Friday, 9am - 17:00, 30min lunch break. Major activities and responsibilities; receiving and answering customer enquiries receiving and processing customer orders inputting orders onto the in-house system dealing with and resolving customer queries using 3rd party portals efficiently inc transport and customer processing click apply for full job details
Jan 21, 2026
Full time
We are looking for a Junior Sales Administrator for company based in Luton. Monday - Friday, 9am - 17:00, 30min lunch break. Major activities and responsibilities; receiving and answering customer enquiries receiving and processing customer orders inputting orders onto the in-house system dealing with and resolving customer queries using 3rd party portals efficiently inc transport and customer processing click apply for full job details
Job Vacancy: Material Controller Job Description: We are seeking an experienced Material Controller to ensure the timely manufacture of products in accordance with the Master Production Schedule (MPS). The successful candidate will manage all materials in the manufacturing chain to meet the appropriate build standards and maintain work-in-progress status within SAP. The role includes expediting internal production items to comply with MPS and generating weekly progress reports. You will also provide accurate feedback on estimated completion dates and potential delays through your team lead and local integrated project team (IPT). The ideal candidate must possess strong organisational and communication skills, working closely with Operations, Procurement, Quality Assurance, and Engineering teams to meet production schedules. Key Responsibilities: Review, release, and manage internal Production/Service orders aligned with MPS and customer plans. Expedite work through production areas daily, collaborating with manufacturing teams to review capacity. Schedule Production/Service Orders using SAP. Use Teamcenter to ensure the latest drawings and work instructions are applied to Production/Service orders. Coordinate vendor operations with Delivery and Logistics teams. Implement FRB/MRB actions, attend MRB meetings, and ensure dispositioned material is handled accordingly. Liaise with Industrial Engineering to ensure accurate rework descriptions and timings. Manage the delivery of kits to and from all Manufacturing and Engineering areas. Inform internal stakeholders of delays that could impact MPS achievement, suggest re-prioritisations, and resolve issues. Attend and contribute to production reviews as a key member of the Integrated Product Team (IPT). Collaborate closely with the Material Supply team to ensure material availability for the agreed production plan. Skills, Qualifications & Knowledge: Experience with SAP is essential. Previous planning experience in a production environment. Strong ability to meet deadlines and manage time effectively. Excellent organisational skills with a demonstrated ability to prioritise tasks. Strong analytical skills with a focus on continuous improvement. Adaptability, flexibility, and problem-solving skills. Strong written and verbal communication skills. Awareness of ESD (Electrostatic Discharge) and FOD (Foreign Object Debris) is an advantage. If you are highly organised with the skills to manage materials effectively in a production environment, we encourage you to apply. Please apply or get in contact on (phone number removed) / (url removed)
Jan 21, 2026
Contractor
Job Vacancy: Material Controller Job Description: We are seeking an experienced Material Controller to ensure the timely manufacture of products in accordance with the Master Production Schedule (MPS). The successful candidate will manage all materials in the manufacturing chain to meet the appropriate build standards and maintain work-in-progress status within SAP. The role includes expediting internal production items to comply with MPS and generating weekly progress reports. You will also provide accurate feedback on estimated completion dates and potential delays through your team lead and local integrated project team (IPT). The ideal candidate must possess strong organisational and communication skills, working closely with Operations, Procurement, Quality Assurance, and Engineering teams to meet production schedules. Key Responsibilities: Review, release, and manage internal Production/Service orders aligned with MPS and customer plans. Expedite work through production areas daily, collaborating with manufacturing teams to review capacity. Schedule Production/Service Orders using SAP. Use Teamcenter to ensure the latest drawings and work instructions are applied to Production/Service orders. Coordinate vendor operations with Delivery and Logistics teams. Implement FRB/MRB actions, attend MRB meetings, and ensure dispositioned material is handled accordingly. Liaise with Industrial Engineering to ensure accurate rework descriptions and timings. Manage the delivery of kits to and from all Manufacturing and Engineering areas. Inform internal stakeholders of delays that could impact MPS achievement, suggest re-prioritisations, and resolve issues. Attend and contribute to production reviews as a key member of the Integrated Product Team (IPT). Collaborate closely with the Material Supply team to ensure material availability for the agreed production plan. Skills, Qualifications & Knowledge: Experience with SAP is essential. Previous planning experience in a production environment. Strong ability to meet deadlines and manage time effectively. Excellent organisational skills with a demonstrated ability to prioritise tasks. Strong analytical skills with a focus on continuous improvement. Adaptability, flexibility, and problem-solving skills. Strong written and verbal communication skills. Awareness of ESD (Electrostatic Discharge) and FOD (Foreign Object Debris) is an advantage. If you are highly organised with the skills to manage materials effectively in a production environment, we encourage you to apply. Please apply or get in contact on (phone number removed) / (url removed)
Finance Support Officer Based in Bedfordshire Temp-Perm 16-17per hour To provide effective and efficient financial administrative support to the Building and Technical Services Division by accurately and effectively administering the materials contracts and that all invoices are paid and materials purchased in a timely manner, so that the business is not disrupted due to wrong materials being supplied, late delivery or no delivery. To support the Finance Supervisor by effectively following the Councils Financial Regulations and Procurement procedures. Actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state. Process purchase orders following the defined procedures in order that materials are supplied to meet the requirements of the service. Process invoices for payment and to raise invoices for collection of income from both work in progress and completed jobs. Update records and provide management with statistical and general ledger information Provide support to all areas of the business by effectively and efficiently purchasing non-standard materials, such as windows, doors, fire doors, bathrooms, special equipment (aids & adaptations) ensuring the best value for money by driving down the cost to the business and lowering risk whilst adhering to the Procurement rules. Provide advice and guidance to all teams in relation to purchasing queries. Follow defined administrative procedures in relation to purchasing, invoicing and Good Received Note's. Maintain on a day to day basis accurate records so that everything remains compliant with Financial Audit regulations. Accurately and efficiently process consolidated invoicing.
Jan 21, 2026
Seasonal
Finance Support Officer Based in Bedfordshire Temp-Perm 16-17per hour To provide effective and efficient financial administrative support to the Building and Technical Services Division by accurately and effectively administering the materials contracts and that all invoices are paid and materials purchased in a timely manner, so that the business is not disrupted due to wrong materials being supplied, late delivery or no delivery. To support the Finance Supervisor by effectively following the Councils Financial Regulations and Procurement procedures. Actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state. Process purchase orders following the defined procedures in order that materials are supplied to meet the requirements of the service. Process invoices for payment and to raise invoices for collection of income from both work in progress and completed jobs. Update records and provide management with statistical and general ledger information Provide support to all areas of the business by effectively and efficiently purchasing non-standard materials, such as windows, doors, fire doors, bathrooms, special equipment (aids & adaptations) ensuring the best value for money by driving down the cost to the business and lowering risk whilst adhering to the Procurement rules. Provide advice and guidance to all teams in relation to purchasing queries. Follow defined administrative procedures in relation to purchasing, invoicing and Good Received Note's. Maintain on a day to day basis accurate records so that everything remains compliant with Financial Audit regulations. Accurately and efficiently process consolidated invoicing.
Business Assurance Advisor - 1 year maternity cover Join our team and experience a culture where you'll be challenged to grow, empowered to lead, and supported to perform at your best. Randstad are a global leader in the world of HR services, and have a vision to be the world's most equitable and specialized talent company.We specialise in Operational, Professional, Digital, and Enterprise talent solutions. Through our 'partner for talent' global strategy we aim to offer the best service and partner with clients and candidates. Our employee value proposition 'together we grow' details our commitment to every member of the Randstad team. We believe in equitable opportunities for all and provide a transparent and competitive compensation structure that rewards your contributions. With Randstad, you'll be part of something bigger, making a lasting impact on both our clients and the individuals we connect with. Together, we'll unlock your potential and build a brighter future for everyone. We are looking for an experienced administrator with a passion for compliance to join our business assurance team, working closely with the manager to support the UK business and operations. Key Responsibilities: Providing initial responses to safeguarding concerns with support of Designated Safeguarding lead. Supporting operational teams with guidance on statutory compliance processes. Managing queries regarding policies and procedures across Business Assurance. Allocating tickets created and managing an email inbox for the Business Assurance and Compliance teams. Documentation control across policies, procedures and handbooks. Experience: good communication strong administration experience demonstrate the ability to work to details and targets Self motivated and driven Resilient Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)
Jan 21, 2026
Contractor
Business Assurance Advisor - 1 year maternity cover Join our team and experience a culture where you'll be challenged to grow, empowered to lead, and supported to perform at your best. Randstad are a global leader in the world of HR services, and have a vision to be the world's most equitable and specialized talent company.We specialise in Operational, Professional, Digital, and Enterprise talent solutions. Through our 'partner for talent' global strategy we aim to offer the best service and partner with clients and candidates. Our employee value proposition 'together we grow' details our commitment to every member of the Randstad team. We believe in equitable opportunities for all and provide a transparent and competitive compensation structure that rewards your contributions. With Randstad, you'll be part of something bigger, making a lasting impact on both our clients and the individuals we connect with. Together, we'll unlock your potential and build a brighter future for everyone. We are looking for an experienced administrator with a passion for compliance to join our business assurance team, working closely with the manager to support the UK business and operations. Key Responsibilities: Providing initial responses to safeguarding concerns with support of Designated Safeguarding lead. Supporting operational teams with guidance on statutory compliance processes. Managing queries regarding policies and procedures across Business Assurance. Allocating tickets created and managing an email inbox for the Business Assurance and Compliance teams. Documentation control across policies, procedures and handbooks. Experience: good communication strong administration experience demonstrate the ability to work to details and targets Self motivated and driven Resilient Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)
We are looking for an experienced, passionate and organised Senior Respite Club Coordinator to lead the delivery of our Saturday Club for young people aged 918 with additional needs and disabilities. You will be responsible for creating a safe, engaging and inclusive environment where young people can thrive, while supervising a dedicated team of staff and volunteers click apply for full job details
Jan 21, 2026
Full time
We are looking for an experienced, passionate and organised Senior Respite Club Coordinator to lead the delivery of our Saturday Club for young people aged 918 with additional needs and disabilities. You will be responsible for creating a safe, engaging and inclusive environment where young people can thrive, while supervising a dedicated team of staff and volunteers click apply for full job details
Enterprise Process Lead Asset Management (SAP S/4HANA) Our global pharmaceutical client is seeking an experienced Enterprise Process Lead (EPL) to lead the transformation of its Asset Management capability, supported by SAP S/4HANA, across multiple internal manufacturing sites. You will be accountable for defining, standardising and improving end-to-end Asset Lifecycle Management processes, ensurin click apply for full job details
Jan 21, 2026
Contractor
Enterprise Process Lead Asset Management (SAP S/4HANA) Our global pharmaceutical client is seeking an experienced Enterprise Process Lead (EPL) to lead the transformation of its Asset Management capability, supported by SAP S/4HANA, across multiple internal manufacturing sites. You will be accountable for defining, standardising and improving end-to-end Asset Lifecycle Management processes, ensurin click apply for full job details
Join the RAC as a Mobile Mechanic - Boost Contract Be part of the team that keeps the UK moving. As an RAC Mobile Mechanic on our Boost Contract, you'll benefit from our highest guaranteed salary and industry-leading support. What you'll get: Top-tier pay, guaranteed - A base salary of £55,625 (inclusive of London Weighting Allowance), rising to £61,625 with performance bonuses. A career with purpose - Our 4.7 "Excellent" Trustpilot rating shows how much customers value what we do. You'll be the one delivering that trusted service. The tools to succeed - Your own fully equipped RAC van, fuel card, uniform, essential tools, and diagnostic kit from day one. A clear working week - 40 core hours (Monday-Saturday) plus an average of 7 additional hours per week based on customer demand. These extra hours are scheduled in advance, so you always know your week ahead. About the role As part of our market-leading Service, Maintenance & Repair (SMR) team, you'll carry out high-quality servicing, diagnostics, and repairs at customers' homes or workplaces. It's hands-on, varied work where no two days are the same - and you'll be the hero who keeps our customers moving. Why the Boost Contract? The Boost Contract is designed to reward your time, talent, and commitment. With guaranteed top-level pay, transparent scheduling, and bonus earning potential, it gives you financial security plus recognition for going the extra mile. The RAC has been a trusted name for drivers for over 128 years, combining heritage with innovation. No CV required when you apply - it's easier than ever to start your journey with us. As a Mobile Mechanic on our Boost contract at RAC, you'll get benefits that go the extra mile Strong base salary - £55,625 per year, with the opportunity to earn an additional £6,000 through performance-related bonuses, taking total earnings up to £61,625. Share in our success - Join our colleague share scheme for free to benefit from the future growth of the business Free RAC Ultimate breakdown cover - From your very first day. Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax. Generous holidays - 23 days plus bank holidays (rising to 25 with service). Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits). Wellbeing support - 24/7 confidential support helpline for you and your family. Exclusive discounts - Save on tools, tech, holidays, and more through our Orange Savings portal. What We're Looking For Level 2 Light Vehicle Maintenance qualification (or equivalent) At least 3 years fully qualified, hands-on experience as a vehicle technician on light vehicles A full UK driving licence with fewer than 6 points Flexibility to work at relatively short notice and open to travel with overnight stays, if necessary You'll thrive on variety - whether it's diagnostics, repairs, servicing, or vehicle checks - you'll be trusted to make quick, informed decisions on the road. With every job, you'll take pride in delivering top-quality work and the complete peace of mind our customers expect from the RAC. Why RAC? For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.
Jan 21, 2026
Full time
Join the RAC as a Mobile Mechanic - Boost Contract Be part of the team that keeps the UK moving. As an RAC Mobile Mechanic on our Boost Contract, you'll benefit from our highest guaranteed salary and industry-leading support. What you'll get: Top-tier pay, guaranteed - A base salary of £55,625 (inclusive of London Weighting Allowance), rising to £61,625 with performance bonuses. A career with purpose - Our 4.7 "Excellent" Trustpilot rating shows how much customers value what we do. You'll be the one delivering that trusted service. The tools to succeed - Your own fully equipped RAC van, fuel card, uniform, essential tools, and diagnostic kit from day one. A clear working week - 40 core hours (Monday-Saturday) plus an average of 7 additional hours per week based on customer demand. These extra hours are scheduled in advance, so you always know your week ahead. About the role As part of our market-leading Service, Maintenance & Repair (SMR) team, you'll carry out high-quality servicing, diagnostics, and repairs at customers' homes or workplaces. It's hands-on, varied work where no two days are the same - and you'll be the hero who keeps our customers moving. Why the Boost Contract? The Boost Contract is designed to reward your time, talent, and commitment. With guaranteed top-level pay, transparent scheduling, and bonus earning potential, it gives you financial security plus recognition for going the extra mile. The RAC has been a trusted name for drivers for over 128 years, combining heritage with innovation. No CV required when you apply - it's easier than ever to start your journey with us. As a Mobile Mechanic on our Boost contract at RAC, you'll get benefits that go the extra mile Strong base salary - £55,625 per year, with the opportunity to earn an additional £6,000 through performance-related bonuses, taking total earnings up to £61,625. Share in our success - Join our colleague share scheme for free to benefit from the future growth of the business Free RAC Ultimate breakdown cover - From your very first day. Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax. Generous holidays - 23 days plus bank holidays (rising to 25 with service). Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits). Wellbeing support - 24/7 confidential support helpline for you and your family. Exclusive discounts - Save on tools, tech, holidays, and more through our Orange Savings portal. What We're Looking For Level 2 Light Vehicle Maintenance qualification (or equivalent) At least 3 years fully qualified, hands-on experience as a vehicle technician on light vehicles A full UK driving licence with fewer than 6 points Flexibility to work at relatively short notice and open to travel with overnight stays, if necessary You'll thrive on variety - whether it's diagnostics, repairs, servicing, or vehicle checks - you'll be trusted to make quick, informed decisions on the road. With every job, you'll take pride in delivering top-quality work and the complete peace of mind our customers expect from the RAC. Why RAC? For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.
Sales Consultant Salary: Basic salary dependent on experience Hours: Monday to Friday: 8:30 - 17:00 Location: Luton - Office-based with regular travel to clients Permanent Full UK driving license and access to own car required Our client is looking for a driven Sales Consultant for their Luton office. Are you a top-performing sales professional who thrives on results? Do you have a proven track record in both phone and face-to-face sales? Can you close deals with confidence and adapt your approach to any situation? If you're ambitious, driven, and hungry for uncapped earnings, we want to hear from you! Key Responsibilities: Sales Consultant Build and nurture strong relationships with new and existing clients Identify opportunities and confidently present tailored sales solutions Set up carry out meetings with prospecting clients Negotiate and close deals to exceed ambitious targets Deliver exceptional customer service throughout the sales process Collaborate with a high-performing, supportive sales team Use CRM and IT systems to manage leads, track progress, and report performance Skills and Experience: Sales Consultant Proven sales experience we are looking for a natural closer Strong negotiation, communication, and interpersonal skills Self-motivated with excellent time management abilities Fluent in English (spoken and written) Confident using CRM/sales tracking tools Confident on the phone and face to face Relentless drive, resilience, and a true passion for success Full UK driving licence and your own car (essential) Why Join?: Sales Consultant Competitive basic salary Uncapped commission 25 days holiday + BH Supportive, high-energy team culture Clear career growth and development opportunities On-site parking Company pension Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
Jan 21, 2026
Full time
Sales Consultant Salary: Basic salary dependent on experience Hours: Monday to Friday: 8:30 - 17:00 Location: Luton - Office-based with regular travel to clients Permanent Full UK driving license and access to own car required Our client is looking for a driven Sales Consultant for their Luton office. Are you a top-performing sales professional who thrives on results? Do you have a proven track record in both phone and face-to-face sales? Can you close deals with confidence and adapt your approach to any situation? If you're ambitious, driven, and hungry for uncapped earnings, we want to hear from you! Key Responsibilities: Sales Consultant Build and nurture strong relationships with new and existing clients Identify opportunities and confidently present tailored sales solutions Set up carry out meetings with prospecting clients Negotiate and close deals to exceed ambitious targets Deliver exceptional customer service throughout the sales process Collaborate with a high-performing, supportive sales team Use CRM and IT systems to manage leads, track progress, and report performance Skills and Experience: Sales Consultant Proven sales experience we are looking for a natural closer Strong negotiation, communication, and interpersonal skills Self-motivated with excellent time management abilities Fluent in English (spoken and written) Confident using CRM/sales tracking tools Confident on the phone and face to face Relentless drive, resilience, and a true passion for success Full UK driving licence and your own car (essential) Why Join?: Sales Consultant Competitive basic salary Uncapped commission 25 days holiday + BH Supportive, high-energy team culture Clear career growth and development opportunities On-site parking Company pension Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
Internal Sales Specialist - Part Time Salary dependent on experience Part Time 15 - 18 hours per week, Monday & Friday compulsory days Onsite - Luton An exciting position for an Internal Sales Specialist, designed to enhance sales growth by improving order frequency, volume, or the range of products used. This proactive telesales role involves engaging with 'non-focus' customers to follow up on sales gaps, trends, and future on-going product requirements. Responsibilities: Telesales: Internal Sales Specialist Pro-actively engage by phone with B category accounts with regards to; Drive Sales growth gaps (identified using the Sales-i CRM system) Increase sales volume and range of products used (cross selling) and sales trends New product launches Marketing campaigns Samples forwarded to non-focus customers to ensure receipt, relevance/suitability and establish next steps and timelines Quotations to ensure receipt and establish customers desire as to how to proceed Proactively contact non House Account Filter Customers. Actively update CRM system Actively and frequently engage with the field-based sales team Engage with customers regarding market research and feedback Develop call schedule and record call content using Sales-i CRM system Ensure customer requests highlighted during telephone calls are followed and actioned e.g. samples, literature etc Provide regular reports on customer feedback and requirements to both sales management and field based sales teams. Present evidence of measurable sales success Sales Administration: Internal Sales Specialist Ensure that sales administrative support is provided to the wider business, including: Telephone enquiries Sample processing Entering orders onto Operations Essential Skills / Experience: Internal Sales Specialist Be a self-starter with proven telesales experience Have knowledge of and be comfortable working with Procurement Managers etc. Be driven by targets and have a passion for growing the business Be comfortable cold calling and using tools to get to the right person Confident using CRM systems and Microsoft packages Work well both individually and as part of a wider team Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
Jan 21, 2026
Full time
Internal Sales Specialist - Part Time Salary dependent on experience Part Time 15 - 18 hours per week, Monday & Friday compulsory days Onsite - Luton An exciting position for an Internal Sales Specialist, designed to enhance sales growth by improving order frequency, volume, or the range of products used. This proactive telesales role involves engaging with 'non-focus' customers to follow up on sales gaps, trends, and future on-going product requirements. Responsibilities: Telesales: Internal Sales Specialist Pro-actively engage by phone with B category accounts with regards to; Drive Sales growth gaps (identified using the Sales-i CRM system) Increase sales volume and range of products used (cross selling) and sales trends New product launches Marketing campaigns Samples forwarded to non-focus customers to ensure receipt, relevance/suitability and establish next steps and timelines Quotations to ensure receipt and establish customers desire as to how to proceed Proactively contact non House Account Filter Customers. Actively update CRM system Actively and frequently engage with the field-based sales team Engage with customers regarding market research and feedback Develop call schedule and record call content using Sales-i CRM system Ensure customer requests highlighted during telephone calls are followed and actioned e.g. samples, literature etc Provide regular reports on customer feedback and requirements to both sales management and field based sales teams. Present evidence of measurable sales success Sales Administration: Internal Sales Specialist Ensure that sales administrative support is provided to the wider business, including: Telephone enquiries Sample processing Entering orders onto Operations Essential Skills / Experience: Internal Sales Specialist Be a self-starter with proven telesales experience Have knowledge of and be comfortable working with Procurement Managers etc. Be driven by targets and have a passion for growing the business Be comfortable cold calling and using tools to get to the right person Confident using CRM systems and Microsoft packages Work well both individually and as part of a wider team Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
Product Manager Competitive salary depending on experience + company car or increased salary no company car Hours: Monday to Thursday 08.30 - 16.30 and Friday 08.00 - 16.00 Office based Luton, plus average 2 days a week visiting customers and key opinion leaders and stakeholders. We are seeking a knowledgeable and driven Product Manager to lead the strategy, development, and life cycle management of the product portfolio. In this role, you will serve as the voice of the customer, translating their needs and market opportunities into product solutions and marketing campaigns that drive business growth whilst meeting regulatory standards. Responsibilities: Product Manager Lead the development and execution of product strategies in line with the overall company strategy In conjunction with the Sales & Marketing team, identify and monitor clear Key Performance Indicators which will help to drive sales growth Champion a data-driven approach, leveraging analytics, user feedback, and market insights to shape the product roadmap Identify and implement tactics that will enable us to deliver on business goals Influences internal stakeholders to align with product and marketing plans Manages the full product life cycle from concept through to launch, post-market support and surveillance Develop and roll out a program of promotional activity utilising the full marketing mix for the entire portfolio of products and services Monitors the effectiveness of these campaigns, including demonstration of return on investment, evidence-based feedback to internal stakeholders that demonstrate effectiveness Identifies and acts on opportunities and threats relevant to the products and brands from both within the market and from competitors Identifies gaps within the existing service and product offering and proactively sources solutions Identifies and builds strong relationships with key opinion leaders within the various markets Uncovers new product ideas from within the market because of face-to-face customer meetings in conjunction with the Sales Team, independently and at industry events Creates a Key Opinion Leader panel and runs Advisory Boards to further generate and validate new product, campaign opportunities, and uncovers insights that influence product direction. Partnering and or leading NPD projects through the stage gate process Plan, promote and launch new products To organise and be present at all UK-based exhibitions to promote the existing products whilst uncovering new market/product/customer opportunities Interview customers to validate new opportunities Works with NPD to establish a pipeline that is aligned to strategy whilst ensuring customer needs are defined and met Is responsible for Post Market Surveillance of products and works alongside Quality and Regulatory to maintain compliance of products with relevant standards and regulations Can-do approach, looks for new ways to work, uses evidence to build proposals. Essential Experience: Product Manager Proven experience in Sales and/or Marketing Product Management including participation in the product lifecycle management from concept to commercial launch Experience of building and maintaining product roadmaps, aligned with product strategy Proven history of high achievement and successful product launches Conducting market research, competitor analysis and building business cases for new devices Experience of collaborating with key opinion leaders to shape and influence the product lifecycle Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
Jan 21, 2026
Full time
Product Manager Competitive salary depending on experience + company car or increased salary no company car Hours: Monday to Thursday 08.30 - 16.30 and Friday 08.00 - 16.00 Office based Luton, plus average 2 days a week visiting customers and key opinion leaders and stakeholders. We are seeking a knowledgeable and driven Product Manager to lead the strategy, development, and life cycle management of the product portfolio. In this role, you will serve as the voice of the customer, translating their needs and market opportunities into product solutions and marketing campaigns that drive business growth whilst meeting regulatory standards. Responsibilities: Product Manager Lead the development and execution of product strategies in line with the overall company strategy In conjunction with the Sales & Marketing team, identify and monitor clear Key Performance Indicators which will help to drive sales growth Champion a data-driven approach, leveraging analytics, user feedback, and market insights to shape the product roadmap Identify and implement tactics that will enable us to deliver on business goals Influences internal stakeholders to align with product and marketing plans Manages the full product life cycle from concept through to launch, post-market support and surveillance Develop and roll out a program of promotional activity utilising the full marketing mix for the entire portfolio of products and services Monitors the effectiveness of these campaigns, including demonstration of return on investment, evidence-based feedback to internal stakeholders that demonstrate effectiveness Identifies and acts on opportunities and threats relevant to the products and brands from both within the market and from competitors Identifies gaps within the existing service and product offering and proactively sources solutions Identifies and builds strong relationships with key opinion leaders within the various markets Uncovers new product ideas from within the market because of face-to-face customer meetings in conjunction with the Sales Team, independently and at industry events Creates a Key Opinion Leader panel and runs Advisory Boards to further generate and validate new product, campaign opportunities, and uncovers insights that influence product direction. Partnering and or leading NPD projects through the stage gate process Plan, promote and launch new products To organise and be present at all UK-based exhibitions to promote the existing products whilst uncovering new market/product/customer opportunities Interview customers to validate new opportunities Works with NPD to establish a pipeline that is aligned to strategy whilst ensuring customer needs are defined and met Is responsible for Post Market Surveillance of products and works alongside Quality and Regulatory to maintain compliance of products with relevant standards and regulations Can-do approach, looks for new ways to work, uses evidence to build proposals. Essential Experience: Product Manager Proven experience in Sales and/or Marketing Product Management including participation in the product lifecycle management from concept to commercial launch Experience of building and maintaining product roadmaps, aligned with product strategy Proven history of high achievement and successful product launches Conducting market research, competitor analysis and building business cases for new devices Experience of collaborating with key opinion leaders to shape and influence the product lifecycle Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
Job Introduction We are currently recruiting for exciting opportunities to join Turning Point and be part of our highly successful and innovative Talking Therapies service. Total Wellbeing Luton is an integrated Talking Therapies service combining healthy lifestyles and emotional health programmes provided in partnership with Active Luton and we are looking for a qualified High Intensity CBT Team Leader / Step 3 team Leader to join the team. The service in Luton provides person-centered, holistic and accessible wellbeing services which are flexible and creative, easy to access and navigate and responsive to the needs of local people. The service contributes to tackling inequalities in health through promoting and supporting people to develop healthier behaviours and lifestyles in the context of their own local communities. As well as supporting the community with improving their physical and emotional heath, we also prioritise our staff wellbeing. We're based at Active Luton gyms and community centres, which all staff can access and use freely. We offer regular masterclasses to upskill our therapists and support their career development as well as opportunities to access additional modality training. Role Responsibility You will join our team in Luton, working in and around the district, where we specialize in evidence-based psychological therapies. Alongside vast experience of working within Mental Health, you will also have experience of leading and managing teams with a proven ability to develop good therapeutic relationships with clients and working relationships with your colleagues. You will also manage your own caseload and inspire your team to meet both service and individual targets, having an IAPT Supervision Course under your belt would be helpful too, but not essential. In addition to talking therapies, we offer healthy lifestyle programmes including NHS stop smoking, health checks, and exercise on referral, social prescription, weight management and support with physical activity for people with long term health conditions. The Ideal Candidate You will need to hold a qualification in Cognitive Behavioural Therapy and have BABCP accreditation. Alongside extensive experience of working within Mental Health, you'll have a proven ability to develop good therapeutic relationships with clients and working relationships with your colleagues. You will need experience of supervising a team in a similar role. In return, you will enjoy the scope and support to enhance your own life and career too, as you gain the experience and training you need to progress in your career with us. You will also be able to make use of our digital platform. The service operates across a variety of days and hours to include Saturdays and evening work to support our clients when they need it most, therefore we offer flexible working hours to promote a positive work life balance for our staff. We pay incentivised rates of pay for weekend working and additional hours. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will also receive a one-off £1,200 joining bonus - T&C's apply. You will get 32 days' paid holiday a year, increasing with each year of service up to 34 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents Step 3 Team Leader Role Profile.pdf Apply
Jan 21, 2026
Full time
Job Introduction We are currently recruiting for exciting opportunities to join Turning Point and be part of our highly successful and innovative Talking Therapies service. Total Wellbeing Luton is an integrated Talking Therapies service combining healthy lifestyles and emotional health programmes provided in partnership with Active Luton and we are looking for a qualified High Intensity CBT Team Leader / Step 3 team Leader to join the team. The service in Luton provides person-centered, holistic and accessible wellbeing services which are flexible and creative, easy to access and navigate and responsive to the needs of local people. The service contributes to tackling inequalities in health through promoting and supporting people to develop healthier behaviours and lifestyles in the context of their own local communities. As well as supporting the community with improving their physical and emotional heath, we also prioritise our staff wellbeing. We're based at Active Luton gyms and community centres, which all staff can access and use freely. We offer regular masterclasses to upskill our therapists and support their career development as well as opportunities to access additional modality training. Role Responsibility You will join our team in Luton, working in and around the district, where we specialize in evidence-based psychological therapies. Alongside vast experience of working within Mental Health, you will also have experience of leading and managing teams with a proven ability to develop good therapeutic relationships with clients and working relationships with your colleagues. You will also manage your own caseload and inspire your team to meet both service and individual targets, having an IAPT Supervision Course under your belt would be helpful too, but not essential. In addition to talking therapies, we offer healthy lifestyle programmes including NHS stop smoking, health checks, and exercise on referral, social prescription, weight management and support with physical activity for people with long term health conditions. The Ideal Candidate You will need to hold a qualification in Cognitive Behavioural Therapy and have BABCP accreditation. Alongside extensive experience of working within Mental Health, you'll have a proven ability to develop good therapeutic relationships with clients and working relationships with your colleagues. You will need experience of supervising a team in a similar role. In return, you will enjoy the scope and support to enhance your own life and career too, as you gain the experience and training you need to progress in your career with us. You will also be able to make use of our digital platform. The service operates across a variety of days and hours to include Saturdays and evening work to support our clients when they need it most, therefore we offer flexible working hours to promote a positive work life balance for our staff. We pay incentivised rates of pay for weekend working and additional hours. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will also receive a one-off £1,200 joining bonus - T&C's apply. You will get 32 days' paid holiday a year, increasing with each year of service up to 34 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents Step 3 Team Leader Role Profile.pdf Apply
Job Description Hybrid/Onsite - Luton Suitable candidates for this role must be able to work Hyrbrid minimum 2 days per week in Luton and be eligible for SC Clearance. At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, its something we strive towards constantly through our work click apply for full job details
Jan 20, 2026
Full time
Job Description Hybrid/Onsite - Luton Suitable candidates for this role must be able to work Hyrbrid minimum 2 days per week in Luton and be eligible for SC Clearance. At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, its something we strive towards constantly through our work click apply for full job details
£25,000 basic salary, plus uncapped commission (OTE c.£45,000) Company car Full-time Door-to-door sales We get it sales can be tough. And knocking on doors in all weathers? Tougher still. But this role is more than just sales its about creating genuine human connections and introducing people to services that could transform their day-to-day lives click apply for full job details
Jan 20, 2026
Full time
£25,000 basic salary, plus uncapped commission (OTE c.£45,000) Company car Full-time Door-to-door sales We get it sales can be tough. And knocking on doors in all weathers? Tougher still. But this role is more than just sales its about creating genuine human connections and introducing people to services that could transform their day-to-day lives click apply for full job details
An exciting opportunity has arisen for an PCB Design Engineer with a leading Specialist Contract Electronic Manufacture (CEM) with established customer partnerships in a range of industry sectors. This is a largely remote based role, the PCB Design Engineer, Luton, Bedfordshire will be responsible for the development of PCB designs for both new and existing products for a variety of major OEM's cov click apply for full job details
Jan 20, 2026
Full time
An exciting opportunity has arisen for an PCB Design Engineer with a leading Specialist Contract Electronic Manufacture (CEM) with established customer partnerships in a range of industry sectors. This is a largely remote based role, the PCB Design Engineer, Luton, Bedfordshire will be responsible for the development of PCB designs for both new and existing products for a variety of major OEM's cov click apply for full job details
Job Introduction We are currently recruiting for exciting opportunities to join Turning Point and be part of our highly successful and innovative Talking Therapies service. Total Wellbeing Luton is an integrated Talking Therapies service combining healthy lifestyles and emotional health programmes provided in partnership with Active Luton and we are looking for a qualified High Intensity CBT Team Leader / Step 3 team Leader to join the team. The service in Luton provides person-centered, holistic and accessible wellbeing services which are flexible and creative, easy to access and navigate and responsive to the needs of local people. The service contributes to tackling inequalities in health through promoting and supporting people to develop healthier behaviours and lifestyles in the context of their own local communities. As well as supporting the community with improving their physical and emotional heath, we also prioritise our staff wellbeing. We're based at Active Luton gyms and community centres, which all staff can access and use freely. We offer regular masterclasses to upskill our therapists and support their career development as well as opportunities to access additional modality training. Role Responsibility You will join our team in Luton, working in and around the district, where we specialize in evidence-based psychological therapies. Alongside vast experience of working within Mental Health, you will also have experience of leading and managing teams with a proven ability to develop good therapeutic relationships with clients and working relationships with your colleagues. You will also manage your own caseload and inspire your team to meet both service and individual targets, having an IAPT Supervision Course under your belt would be helpful too, but not essential. In addition to talking therapies, we offer healthy lifestyle programmes including NHS stop smoking, health checks, and exercise on referral, social prescription, weight management and support with physical activity for people with long term health conditions. The Ideal Candidate You will need to hold a qualification in Cognitive Behavioural Therapy and have BABCP accreditation. Alongside extensive experience of working within Mental Health, you'll have a proven ability to develop good therapeutic relationships with clients and working relationships with your colleagues. You will need experience of supervising a team in a similar role. In return, you will enjoy the scope and support to enhance your own life and career too, as you gain the experience and training you need to progress in your career with us. You will also be able to make use of our digital platform. The service operates across a variety of days and hours to include Saturdays and evening work to support our clients when they need it most, therefore we offer flexible working hours to promote a positive work life balance for our staff. We pay incentivised rates of pay for weekend working and additional hours. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will also receive a one-off £1,200 joining bonus - T&C's apply. You will get 32 days' paid holiday a year, increasing with each year of service up to 34 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents Step 3 Team Leader Role Profile.pdf Apply
Jan 20, 2026
Full time
Job Introduction We are currently recruiting for exciting opportunities to join Turning Point and be part of our highly successful and innovative Talking Therapies service. Total Wellbeing Luton is an integrated Talking Therapies service combining healthy lifestyles and emotional health programmes provided in partnership with Active Luton and we are looking for a qualified High Intensity CBT Team Leader / Step 3 team Leader to join the team. The service in Luton provides person-centered, holistic and accessible wellbeing services which are flexible and creative, easy to access and navigate and responsive to the needs of local people. The service contributes to tackling inequalities in health through promoting and supporting people to develop healthier behaviours and lifestyles in the context of their own local communities. As well as supporting the community with improving their physical and emotional heath, we also prioritise our staff wellbeing. We're based at Active Luton gyms and community centres, which all staff can access and use freely. We offer regular masterclasses to upskill our therapists and support their career development as well as opportunities to access additional modality training. Role Responsibility You will join our team in Luton, working in and around the district, where we specialize in evidence-based psychological therapies. Alongside vast experience of working within Mental Health, you will also have experience of leading and managing teams with a proven ability to develop good therapeutic relationships with clients and working relationships with your colleagues. You will also manage your own caseload and inspire your team to meet both service and individual targets, having an IAPT Supervision Course under your belt would be helpful too, but not essential. In addition to talking therapies, we offer healthy lifestyle programmes including NHS stop smoking, health checks, and exercise on referral, social prescription, weight management and support with physical activity for people with long term health conditions. The Ideal Candidate You will need to hold a qualification in Cognitive Behavioural Therapy and have BABCP accreditation. Alongside extensive experience of working within Mental Health, you'll have a proven ability to develop good therapeutic relationships with clients and working relationships with your colleagues. You will need experience of supervising a team in a similar role. In return, you will enjoy the scope and support to enhance your own life and career too, as you gain the experience and training you need to progress in your career with us. You will also be able to make use of our digital platform. The service operates across a variety of days and hours to include Saturdays and evening work to support our clients when they need it most, therefore we offer flexible working hours to promote a positive work life balance for our staff. We pay incentivised rates of pay for weekend working and additional hours. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will also receive a one-off £1,200 joining bonus - T&C's apply. You will get 32 days' paid holiday a year, increasing with each year of service up to 34 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents Step 3 Team Leader Role Profile.pdf Apply
We are seeking an outgoing individual with strong communication skills for a dynamic role that requires both excellent customer interaction and a proven comfort level with driving. This is the perfect role for you! Position: Driving Field Agent Location: Luton/ Dunstable Hourly rate: 12.55 Duration: Till 17/12/2026 Hours: 22 -30 pw (Monday - Friday, occasional Saturdays) Contract type: Temporary (weekly pay through Randstad) Randstad contact: The team on (phone number removed) Requirements: Valid UK Driving License Owned Car Willing to complete a DBS Willing to obtain business car insurance Willing to travel up to 40 miles Competencies required: Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys Self-disciplined, self-motivated, and happy to work with minimum supervision. Be proficient in the use of laptop and smartphone Can demonstrate ability to be organised with well-developed planning skills Proficient in using laptop and smartphone to receive, view and input information Benefits: 0.45p per milage 1 meal per 5 hours, ( 7.50), 2 meals per 10 hours ( 15) If you are interested but email or call (phone number removed) Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Jan 20, 2026
Seasonal
We are seeking an outgoing individual with strong communication skills for a dynamic role that requires both excellent customer interaction and a proven comfort level with driving. This is the perfect role for you! Position: Driving Field Agent Location: Luton/ Dunstable Hourly rate: 12.55 Duration: Till 17/12/2026 Hours: 22 -30 pw (Monday - Friday, occasional Saturdays) Contract type: Temporary (weekly pay through Randstad) Randstad contact: The team on (phone number removed) Requirements: Valid UK Driving License Owned Car Willing to complete a DBS Willing to obtain business car insurance Willing to travel up to 40 miles Competencies required: Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys Self-disciplined, self-motivated, and happy to work with minimum supervision. Be proficient in the use of laptop and smartphone Can demonstrate ability to be organised with well-developed planning skills Proficient in using laptop and smartphone to receive, view and input information Benefits: 0.45p per milage 1 meal per 5 hours, ( 7.50), 2 meals per 10 hours ( 15) If you are interested but email or call (phone number removed) Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Are you a chef looking to get out of the kitchen into a role with more sociable hours? We are currently recruiting for a Sales Representative role for our client, the world market and technology leader in their field in a key commercial kitchen tool. Our client offers some amazing benefits and a solid progression plan for career growth click apply for full job details
Jan 20, 2026
Full time
Are you a chef looking to get out of the kitchen into a role with more sociable hours? We are currently recruiting for a Sales Representative role for our client, the world market and technology leader in their field in a key commercial kitchen tool. Our client offers some amazing benefits and a solid progression plan for career growth click apply for full job details
Join a Market-Leading Retailer - Assistant Manager Luton Up to 30,000 Job Title: Assistant Manager Location: Luton Salary: Up to 30,000 per annum Job Type: Full-Time, Permanent Are you an ambitious retail professional ready to take the next step in your career? We're looking for a driven Assistant Manager to join one of the UK's fastest-growing value retailers. With a reputation for unbeatable customer service, career progression, and store expansion, now's the time to be part of something big. About the Role As Assistant Manager, you'll support the Store Manager and lead a high-performing team in a fast-paced, high-volume retail environment. Your role will focus on people leadership, performance management, and operational excellence - with clear progression opportunities into Store Management. Key Responsibilities Take ownership of a department and step up as Duty Manager when required Support the Store Manager in delivering KPIs: sales, shrinkage, and wage control Drive exceptional customer service and team engagement Oversee stock control, merchandising, and compliance standards Ensure Health & Safety procedures are always followed Analyse store data to identify areas for improvement and growth What We're Looking For Proven experience as an Assistant Manager (or similar level) in a fast-paced retail environment A hands-on leader who thrives on the shop floor and motivates others Strong organisational and communication skills Passionate about customer service and hitting targets Proactive and eager to develop into a future Store Manager Why Join Us? Competitive salary - up to 30,000 Fast-paced, exciting environment with genuine career progression Be part of a business that's expanding rapidly across the UK Make your mark and grow with a team that values people and performance Ready to take the next step in your retail career? Apply now and be part of our Luton success story. BH35273
Jan 20, 2026
Full time
Join a Market-Leading Retailer - Assistant Manager Luton Up to 30,000 Job Title: Assistant Manager Location: Luton Salary: Up to 30,000 per annum Job Type: Full-Time, Permanent Are you an ambitious retail professional ready to take the next step in your career? We're looking for a driven Assistant Manager to join one of the UK's fastest-growing value retailers. With a reputation for unbeatable customer service, career progression, and store expansion, now's the time to be part of something big. About the Role As Assistant Manager, you'll support the Store Manager and lead a high-performing team in a fast-paced, high-volume retail environment. Your role will focus on people leadership, performance management, and operational excellence - with clear progression opportunities into Store Management. Key Responsibilities Take ownership of a department and step up as Duty Manager when required Support the Store Manager in delivering KPIs: sales, shrinkage, and wage control Drive exceptional customer service and team engagement Oversee stock control, merchandising, and compliance standards Ensure Health & Safety procedures are always followed Analyse store data to identify areas for improvement and growth What We're Looking For Proven experience as an Assistant Manager (or similar level) in a fast-paced retail environment A hands-on leader who thrives on the shop floor and motivates others Strong organisational and communication skills Passionate about customer service and hitting targets Proactive and eager to develop into a future Store Manager Why Join Us? Competitive salary - up to 30,000 Fast-paced, exciting environment with genuine career progression Be part of a business that's expanding rapidly across the UK Make your mark and grow with a team that values people and performance Ready to take the next step in your retail career? Apply now and be part of our Luton success story. BH35273
Mobile Maintenance Engineer (Electrical or Mechanical) Watford / Cambridge Full Time Salary £42k + Company Van (Plus Fuel Card) - Plus Travel time Paid + Flexible Benefits + Plus On Call Allowance (1-6) Summary Due to growth of local contracts, NG Bailey Facilities Services are recruiting a Mobile Technician to support 2 of our contracts based in Watford WD17 (3 Days a weeks) and Cambridge CB3 (2 Days a week) providing PPM and reactive maintenance. The successful candidate will have a background in either Electrical or Mechanical maintenance with relevant and current qualifications. This is a Mobile role, therefore a UK Driving License is required as a company van will be provided. Some of the key deliverables in this role will include: Deliver Planned Preventative Maintenance relating primarily to Electrical & Mechanical Building Services Plant and System's in-line with agreed programmes / SLA's in order to meet Client and Statutory Compliance. Carry out planned, reactive and small works. Such as, emergency light testing, HVAC ppm, lighting upgrades, and fault diagnosis to building services equipment To maintain premises to an exceptionally high standard To ensure that all applicable site documentation is kept up to date and compliance records are maintained for the electrical systems as this will be regularly audited either by internal or external parties. Assist with supervision of sub-contractor works ensuring compliance and adherence to applicable H&S standards when required. The position is Monday to Friday 0800 - 1630 - Call Out Rota is 1 in 6 What we're looking for : A electrical Technician with Mechanical knowledge working to a high standard of building services provision (planned and reactive) within a commercial occupied environment and with the utmost regard for customer service. You will hold current qualifications to include: NVQ Level 2-3 (Electrical or Mechanical Discipline or City and Guilds equivalent) 18th Edition C&G 2391 / AM2 would be advantageous Capable of undertaking Remedial and Reactive Repairs with minimal supervision. IOSH Working / Managing Safely (Desirable) Safe system of Work Procedure - PTW; RAMS etc (Desirable) L8 Training (Desirable) Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Salary £42k + Company Van (Plus Fuel Card) (Plus Travel time Paid) + Flexible Benefits + Plus On Call Allowance Travel Time paid other than first and last half hour. Sick Pay 25 Days Holiday plus bank holidays Pension with employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Jan 20, 2026
Full time
Mobile Maintenance Engineer (Electrical or Mechanical) Watford / Cambridge Full Time Salary £42k + Company Van (Plus Fuel Card) - Plus Travel time Paid + Flexible Benefits + Plus On Call Allowance (1-6) Summary Due to growth of local contracts, NG Bailey Facilities Services are recruiting a Mobile Technician to support 2 of our contracts based in Watford WD17 (3 Days a weeks) and Cambridge CB3 (2 Days a week) providing PPM and reactive maintenance. The successful candidate will have a background in either Electrical or Mechanical maintenance with relevant and current qualifications. This is a Mobile role, therefore a UK Driving License is required as a company van will be provided. Some of the key deliverables in this role will include: Deliver Planned Preventative Maintenance relating primarily to Electrical & Mechanical Building Services Plant and System's in-line with agreed programmes / SLA's in order to meet Client and Statutory Compliance. Carry out planned, reactive and small works. Such as, emergency light testing, HVAC ppm, lighting upgrades, and fault diagnosis to building services equipment To maintain premises to an exceptionally high standard To ensure that all applicable site documentation is kept up to date and compliance records are maintained for the electrical systems as this will be regularly audited either by internal or external parties. Assist with supervision of sub-contractor works ensuring compliance and adherence to applicable H&S standards when required. The position is Monday to Friday 0800 - 1630 - Call Out Rota is 1 in 6 What we're looking for : A electrical Technician with Mechanical knowledge working to a high standard of building services provision (planned and reactive) within a commercial occupied environment and with the utmost regard for customer service. You will hold current qualifications to include: NVQ Level 2-3 (Electrical or Mechanical Discipline or City and Guilds equivalent) 18th Edition C&G 2391 / AM2 would be advantageous Capable of undertaking Remedial and Reactive Repairs with minimal supervision. IOSH Working / Managing Safely (Desirable) Safe system of Work Procedure - PTW; RAMS etc (Desirable) L8 Training (Desirable) Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Salary £42k + Company Van (Plus Fuel Card) (Plus Travel time Paid) + Flexible Benefits + Plus On Call Allowance Travel Time paid other than first and last half hour. Sick Pay 25 Days Holiday plus bank holidays Pension with employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jan 20, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jan 20, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mechanical Design Engineer £50,000 - £58,000 + Training + Progression + Company Benefits. Luton (commutable from Milton Keynes, Hemel Hempstead, Bedford, St Albans) Are you a Mechanical Design Engineer looking for a flexible role with technical variety, training and long-term progression? On offer is a senior design position with autonomy, exposure to advanced engineering projects and clear opportunities to develop both technically and professionally. This company are an established and respected engineering manufacturer with a strong reputation for quality and innovation. With long-term growth plans and new markets on the horizon, they offer a stable environment where engineers are valued and have real influence. On offer is a varied design role where you'll work on new and existing products, support engineering development, and contribute to technically challenging projects. You'll receive ongoing training, have the opportunity to take ownership of workstreams, and progress into more senior or leadership positions as the business grows. This role would suit a Mechanical Design Engineer looking for flexibility, development and a long-term future within a growing engineering business. The Role: High autonomy design role. Industry leading training. Clear pathway into senior / leadership positions as the business grows The Candidate: Experienced Mechanical Design Engineer with strong CAD capability Technically curious and hands on, comfortable owning design work Looking for long term progression within a stable engineering business Reference Number: BBBH266894 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Jan 20, 2026
Full time
Mechanical Design Engineer £50,000 - £58,000 + Training + Progression + Company Benefits. Luton (commutable from Milton Keynes, Hemel Hempstead, Bedford, St Albans) Are you a Mechanical Design Engineer looking for a flexible role with technical variety, training and long-term progression? On offer is a senior design position with autonomy, exposure to advanced engineering projects and clear opportunities to develop both technically and professionally. This company are an established and respected engineering manufacturer with a strong reputation for quality and innovation. With long-term growth plans and new markets on the horizon, they offer a stable environment where engineers are valued and have real influence. On offer is a varied design role where you'll work on new and existing products, support engineering development, and contribute to technically challenging projects. You'll receive ongoing training, have the opportunity to take ownership of workstreams, and progress into more senior or leadership positions as the business grows. This role would suit a Mechanical Design Engineer looking for flexibility, development and a long-term future within a growing engineering business. The Role: High autonomy design role. Industry leading training. Clear pathway into senior / leadership positions as the business grows The Candidate: Experienced Mechanical Design Engineer with strong CAD capability Technically curious and hands on, comfortable owning design work Looking for long term progression within a stable engineering business Reference Number: BBBH266894 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
A leading engineering manufacturer in Luton is seeking an experienced Mechanical Design Engineer to join their team. The role offers high autonomy, industry-leading training, and clear pathways into senior or leadership positions. The ideal candidate will have strong CAD skills, be technically curious, and be looking for a stable environment for long-term professional growth. With a strong reputation for innovation, this company values its engineers and offers opportunities for meaningful contributions.
Jan 20, 2026
Full time
A leading engineering manufacturer in Luton is seeking an experienced Mechanical Design Engineer to join their team. The role offers high autonomy, industry-leading training, and clear pathways into senior or leadership positions. The ideal candidate will have strong CAD skills, be technically curious, and be looking for a stable environment for long-term professional growth. With a strong reputation for innovation, this company values its engineers and offers opportunities for meaningful contributions.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jan 20, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jan 20, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jan 20, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Job Description Category Manager (16631) This role is a 12 month fixed term contract We are easyJet - a FTSE-100 listed, £multi billion low cost airline that serves tens of millions of customers every single year. If you're reading this, you have probably already been an easyJet customer, and you'll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We're on a mission to make low cost travel easy - and whatever your role here, you'll connect millions of people to what they love using Europe's best airline network, great value fares, and friendly service. What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet. Read on if you: Have experience in category management, commercial strategy, and data driven decision making. Enjoy working with insight led strategies, collaborating across teams, and driving innovation in retail. Can be in our fantastic Luton head office 3 x per week. The Team easyJet operates a successful inflight retail programme with bold ambitions for growth and innovation. The Inflight Retail team sits within our commercial function, and is tasked with delivering a completely integrated retail strategy that delivers to the bottom line. We want to stay ahead of the latest consumer trends in food & beverage and relevant consumer goods. We seek to identify and implement technology disruption and build strong brand & retail partnerships. All of this within the unique and intense retail environment that is a low cost airline operation. The Role As Category Manager - Inflight Retail, you'll set profit growing strategies that drive our product ranging and merchandising, working closely with both internal and external partners. You'll use data and insight to understand consumer demand, optimise revenue and cost levers, and grow our retail programme. You'll supervise programme execution through key partnerships, write product briefs for our Managed Agent partner, set commercial briefs for marketing and support operations with category related issues. Hands on modelling of commercial and operational data will inform pricing strategies and range optimisation. You'll collaborate with Business Performance and Operations teams to ensure efficiency and support our category propositions. What we're looking for Data driven: Highly competent in working with commercial and insight data to set strategies and inform decision making. Ownership and Delivery: Focused on delivering results, setting targets, and driving performance and engagement. Customer and Shareholder Value: Passionate about creating customer value. Big picture and eye for detail: Able to creatively join the dots and factor trade offs across multiple views. Story telling communicator: Skilled at building clear visions and narratives, communicating through verbal and written materials. Requirements of the Role Key Skills Consumer oriented: Motivated to understand customer needs and create value. Analytically creative: Confident in defining data and insight programmes for broad commercial questions. Data first: Robust data management and manipulation skills. Story teller communicator: Able to synthesise data into actionable insights for the business. Pragmatic and action oriented: Driven to deliver business impact and change. Collaborative: Excellent team and stakeholder engagement skills. Project management: Experience managing short and medium term deliverables in a matrix or partnership environment. Stakeholder management: Skilled at bringing stakeholders on the journey and managing complex networks. Effective: Able to deliver commercial change at pace, work well under pressure, and prioritise multiple initiatives. What you'll get in return Up to 20% maximum bonus PMI 7% pension contributions Excellent staff travel benefits 25 days of annual leave + bank holidays Annual credit towards an easyJet holiday Various flexible benefits and extras Practicalities This full time role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office. Reasonable Adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation. Business Area Commercial Primary Location Luton
Jan 20, 2026
Full time
Job Description Category Manager (16631) This role is a 12 month fixed term contract We are easyJet - a FTSE-100 listed, £multi billion low cost airline that serves tens of millions of customers every single year. If you're reading this, you have probably already been an easyJet customer, and you'll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We're on a mission to make low cost travel easy - and whatever your role here, you'll connect millions of people to what they love using Europe's best airline network, great value fares, and friendly service. What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet. Read on if you: Have experience in category management, commercial strategy, and data driven decision making. Enjoy working with insight led strategies, collaborating across teams, and driving innovation in retail. Can be in our fantastic Luton head office 3 x per week. The Team easyJet operates a successful inflight retail programme with bold ambitions for growth and innovation. The Inflight Retail team sits within our commercial function, and is tasked with delivering a completely integrated retail strategy that delivers to the bottom line. We want to stay ahead of the latest consumer trends in food & beverage and relevant consumer goods. We seek to identify and implement technology disruption and build strong brand & retail partnerships. All of this within the unique and intense retail environment that is a low cost airline operation. The Role As Category Manager - Inflight Retail, you'll set profit growing strategies that drive our product ranging and merchandising, working closely with both internal and external partners. You'll use data and insight to understand consumer demand, optimise revenue and cost levers, and grow our retail programme. You'll supervise programme execution through key partnerships, write product briefs for our Managed Agent partner, set commercial briefs for marketing and support operations with category related issues. Hands on modelling of commercial and operational data will inform pricing strategies and range optimisation. You'll collaborate with Business Performance and Operations teams to ensure efficiency and support our category propositions. What we're looking for Data driven: Highly competent in working with commercial and insight data to set strategies and inform decision making. Ownership and Delivery: Focused on delivering results, setting targets, and driving performance and engagement. Customer and Shareholder Value: Passionate about creating customer value. Big picture and eye for detail: Able to creatively join the dots and factor trade offs across multiple views. Story telling communicator: Skilled at building clear visions and narratives, communicating through verbal and written materials. Requirements of the Role Key Skills Consumer oriented: Motivated to understand customer needs and create value. Analytically creative: Confident in defining data and insight programmes for broad commercial questions. Data first: Robust data management and manipulation skills. Story teller communicator: Able to synthesise data into actionable insights for the business. Pragmatic and action oriented: Driven to deliver business impact and change. Collaborative: Excellent team and stakeholder engagement skills. Project management: Experience managing short and medium term deliverables in a matrix or partnership environment. Stakeholder management: Skilled at bringing stakeholders on the journey and managing complex networks. Effective: Able to deliver commercial change at pace, work well under pressure, and prioritise multiple initiatives. What you'll get in return Up to 20% maximum bonus PMI 7% pension contributions Excellent staff travel benefits 25 days of annual leave + bank holidays Annual credit towards an easyJet holiday Various flexible benefits and extras Practicalities This full time role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office. Reasonable Adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation. Business Area Commercial Primary Location Luton
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jan 20, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jan 19, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jan 19, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jan 19, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Job Summary The Temporary People Coordinator is responsible for supporting day-to-day people operations related to temporary staff. This role ensures smooth onboarding, scheduling, compliance, and employee support throughout the assignment period. The coordinator acts as a key point of contact between temporary employees, hiring managers, and external staffing agencies. Key Responsibilities Coordinate onboarding and offboarding of temporary employees, including documentation and system access Serve as the primary point of contact for temporary staff regarding schedules, policies, and general inquiries Manage attendance tracking, timekeeping, and coordination with payroll or staffing agencies Support hiring managers with temporary staffing needs, including workforce planning and replacements Ensure compliance with labor laws, company policies, and contract requirements Maintain accurate employee records and HR systems for temporary staff Assist with performance feedback, issue resolution, and employee relations matters Coordinate training, orientations, and site inductions as required Support audits and reporting related to temporary workforce data Required Qualifications Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience) 1-3 years of experience in HR coordination, staffing, or workforce administration Knowledge of HR processes, labor compliance, and temporary staffing practices Strong organizational and multitasking skills Excellent communication and interpersonal abilities Proficiency in HRIS systems and Microsoft Office (Excel, Word, Outlook) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 19, 2026
Seasonal
Job Summary The Temporary People Coordinator is responsible for supporting day-to-day people operations related to temporary staff. This role ensures smooth onboarding, scheduling, compliance, and employee support throughout the assignment period. The coordinator acts as a key point of contact between temporary employees, hiring managers, and external staffing agencies. Key Responsibilities Coordinate onboarding and offboarding of temporary employees, including documentation and system access Serve as the primary point of contact for temporary staff regarding schedules, policies, and general inquiries Manage attendance tracking, timekeeping, and coordination with payroll or staffing agencies Support hiring managers with temporary staffing needs, including workforce planning and replacements Ensure compliance with labor laws, company policies, and contract requirements Maintain accurate employee records and HR systems for temporary staff Assist with performance feedback, issue resolution, and employee relations matters Coordinate training, orientations, and site inductions as required Support audits and reporting related to temporary workforce data Required Qualifications Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience) 1-3 years of experience in HR coordination, staffing, or workforce administration Knowledge of HR processes, labor compliance, and temporary staffing practices Strong organizational and multitasking skills Excellent communication and interpersonal abilities Proficiency in HRIS systems and Microsoft Office (Excel, Word, Outlook) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Keech Hospice are looking for an enthusiastic and collaborative CRM Manager to lead the final phase of our Microsoft Dynamics implementation. This is a unique opportunity to bring a vital project over the finish line successfully launching our new CRM, embedding it across the organisation, and ensuring it becomes a trusted, well-used tool for teams and supporters alike click apply for full job details
Jan 19, 2026
Contractor
Keech Hospice are looking for an enthusiastic and collaborative CRM Manager to lead the final phase of our Microsoft Dynamics implementation. This is a unique opportunity to bring a vital project over the finish line successfully launching our new CRM, embedding it across the organisation, and ensuring it becomes a trusted, well-used tool for teams and supporters alike click apply for full job details
Adults Club Co-ordinator & Young Adults Club Co-ordinator vacancy. Role Purpose; Design, lead and evaluate the Adults Club and Young Adults Club for young people aged 10-25 Create safe, engaging and inclusive activities that support social, emotional, communication and independent living skills Develop and maintain Activity Plans, Risk Assessments, Behaviour Support Strategies and individualised Outco click apply for full job details
Jan 19, 2026
Full time
Adults Club Co-ordinator & Young Adults Club Co-ordinator vacancy. Role Purpose; Design, lead and evaluate the Adults Club and Young Adults Club for young people aged 10-25 Create safe, engaging and inclusive activities that support social, emotional, communication and independent living skills Develop and maintain Activity Plans, Risk Assessments, Behaviour Support Strategies and individualised Outco click apply for full job details
A leading low-cost airline in Luton seeks a Head of Operations Finance to guide financial strategy and operational analysis for investments and efficiency. This role demands over ten years in finance leadership with a strong commercial focus, effective business partnering, and experience in dynamic environments. Responsibilities include managing budgets and leading performance improvements across a sizable finance team. Join a company committed to inclusivity and providing reasonable adjustments throughout the recruitment process.
Jan 19, 2026
Full time
A leading low-cost airline in Luton seeks a Head of Operations Finance to guide financial strategy and operational analysis for investments and efficiency. This role demands over ten years in finance leadership with a strong commercial focus, effective business partnering, and experience in dynamic environments. Responsibilities include managing budgets and leading performance improvements across a sizable finance team. Join a company committed to inclusivity and providing reasonable adjustments throughout the recruitment process.
Job Title: Technical Advisor - Fire Doors Location: Hybrid - National Role with travel to sites Salary: Competitive + Package We are pleased to be working with a leading specialist contractor in passive fire protection, delivering high-quality fire stopping, fire doors, and compartmentation works across a wide range of sectors including residential, healthcare, education, and commercial projects click apply for full job details
Jan 19, 2026
Full time
Job Title: Technical Advisor - Fire Doors Location: Hybrid - National Role with travel to sites Salary: Competitive + Package We are pleased to be working with a leading specialist contractor in passive fire protection, delivering high-quality fire stopping, fire doors, and compartmentation works across a wide range of sectors including residential, healthcare, education, and commercial projects click apply for full job details
Are you looking to join a truly unique, and fantastic company that have a reputation to be envious off? Well, we are really lucky and delighted to be asked to work with this amazing company and help then recruit for a Part time HR Administrator. Salary : 28,000 pro rata Hours: 20 hrs per week between Mon-Fri 8.30am-5pm (to be discussed) Location: Luton, Beds Overview you will be working with this small and perfectly formed, HR team, supporting them with the management and coordination of high level security clearances required for government, police, aerospace and airport security sectors. Main Duties and Responsibilities as always, whilst there is a list of duties and responsibilities, others can pop up at times as they do in all jobs (well, most), so flexibility is a must. In the meantime, here are the key ones: being responsible for and managing all high-level security vetting processes from end to end. From applications, renewals, compliance checks and secure document handling liaising with external authorities eg governmental bodies, police, regulatory bodies, airport security etc ensuring all security clearance records are updated accurately, confidentially and fully legally compliant Supporting the companies employee working lifecycle from assisting in the recruiting process, to onboarding, to contract compilation and amendments, to leavers and everything in-between Helping compile and update HR records and HR systems in a confidential and professional manner Support the coordination of training activities, booking courses, and updating training records Provide admin support for HR activities including ER meetings, including scheduling, documentation and minute taking maintain personnel records eg absence, sickness, holidays, payroll, etc in an accurate, professional and confidential manner Ensure all documentation for payroll, benefits, pension documents are correctly compiled, recorded and updated Provide compliance activities such as references, right to work checks, share code updates, DBS checks and reviews, references, etc as all regulatory and legal practices require Assist with any HR projects Support with staff events, inductions, internal communication rollouts Ensure great admin support in a confidential, professional and timely manner Skills, Experience and Personal Requirements Excellent, strong administrative skills with a proven, stable employment history in a related role, ideally HR Excellent IT skills Excellent English verbal and written communication skills Proven experience of working in a confidential, information sensitive environment Previous HR or security clearance admin experience Excellent understanding and professional respect of data protection, compliance and confidentiality is a must Full eligibility to work in the UK (no sponsorship is offered for this role) A great, supportive, engaging, supportive and confidential team player A self starter with great focus and motivation Someone that can use their initiative and cope with a busy, high pressurised role at times to ensure deadlines met Someone who can multitask and prioritise Organised Ideally a driver as there are multiple sites This is truly a lovely team and company who strongly support and promote equal opportunities and are members of the equality register, and if you feel you have the skills and experience to fulfil this role, and want to be part of this team, then please send your CV to James Newbury Appointments for review. if you do not hear back within 5 working days, unfortunately you will not have been shortlisted on this occasion. We thank you for your interest and do wish you well in your search.
Jan 19, 2026
Full time
Are you looking to join a truly unique, and fantastic company that have a reputation to be envious off? Well, we are really lucky and delighted to be asked to work with this amazing company and help then recruit for a Part time HR Administrator. Salary : 28,000 pro rata Hours: 20 hrs per week between Mon-Fri 8.30am-5pm (to be discussed) Location: Luton, Beds Overview you will be working with this small and perfectly formed, HR team, supporting them with the management and coordination of high level security clearances required for government, police, aerospace and airport security sectors. Main Duties and Responsibilities as always, whilst there is a list of duties and responsibilities, others can pop up at times as they do in all jobs (well, most), so flexibility is a must. In the meantime, here are the key ones: being responsible for and managing all high-level security vetting processes from end to end. From applications, renewals, compliance checks and secure document handling liaising with external authorities eg governmental bodies, police, regulatory bodies, airport security etc ensuring all security clearance records are updated accurately, confidentially and fully legally compliant Supporting the companies employee working lifecycle from assisting in the recruiting process, to onboarding, to contract compilation and amendments, to leavers and everything in-between Helping compile and update HR records and HR systems in a confidential and professional manner Support the coordination of training activities, booking courses, and updating training records Provide admin support for HR activities including ER meetings, including scheduling, documentation and minute taking maintain personnel records eg absence, sickness, holidays, payroll, etc in an accurate, professional and confidential manner Ensure all documentation for payroll, benefits, pension documents are correctly compiled, recorded and updated Provide compliance activities such as references, right to work checks, share code updates, DBS checks and reviews, references, etc as all regulatory and legal practices require Assist with any HR projects Support with staff events, inductions, internal communication rollouts Ensure great admin support in a confidential, professional and timely manner Skills, Experience and Personal Requirements Excellent, strong administrative skills with a proven, stable employment history in a related role, ideally HR Excellent IT skills Excellent English verbal and written communication skills Proven experience of working in a confidential, information sensitive environment Previous HR or security clearance admin experience Excellent understanding and professional respect of data protection, compliance and confidentiality is a must Full eligibility to work in the UK (no sponsorship is offered for this role) A great, supportive, engaging, supportive and confidential team player A self starter with great focus and motivation Someone that can use their initiative and cope with a busy, high pressurised role at times to ensure deadlines met Someone who can multitask and prioritise Organised Ideally a driver as there are multiple sites This is truly a lovely team and company who strongly support and promote equal opportunities and are members of the equality register, and if you feel you have the skills and experience to fulfil this role, and want to be part of this team, then please send your CV to James Newbury Appointments for review. if you do not hear back within 5 working days, unfortunately you will not have been shortlisted on this occasion. We thank you for your interest and do wish you well in your search.
Job Description - Head of Operations Finance - FP&A (16612) Job Description Head of Operations Finance - FP&A ( 16612 ) Description Head of Operations Finance Introduction We are easyJet - a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you're reading this, you have probably already been an easyJet customer, and you'll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We're on a mission to make low-cost travel easy - and whatever your role here, you'll connect millions of people to what they love using Europe's best airline network, great value fares, and friendly service. What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet. Read on if you Have senior finance leadership experience, partnering at COO level and shaping operational performance across large, complex organisations Enjoy leading high-performing teams, driving cost efficiency, and using data and insight to influence strategic decisions Can be in our fantastic Luton head office 3 x per week The Team Reporting to the Director of FP&A, you'll be a key member of the Core Finance Leadership team with individual responsibility for financial support to the Chief Operating Officer and the Operations leadership team (cost base c. £7bn). You'll collaborate closely with leaders across Ground Operations, Engineering & Maintenance, Crew, Safety, Operations Control and more, acting as a valued partner and trusted advisor. The Role As Head of Operations Finance, you'll own planning and analysis and business partnering across our core operational areas, ensuring decisions are grounded in robust insight and aligned to our strategy. You will provide direct financial management and partnership across: Airport Ground Handling Navigation Engineering & Maintenance Crew Disruption Contact Centre Fuel You'll work hand-in-hand with: The Head of Cost Transformation to deliver our strategic cost programme The Head of Investments on Fleet finance The Head of Commercial Finance on network and schedule impacts, contribution optimisation and cost trade-offs The Head of FP&A on in-year forecasts, budget and five-year plan Key accountabilities include: Business partnering at pace: Be the COO's trusted counsel - shaping budgets, monthly reporting, re-forecasting, business case evaluation, strategic planning, deep dive cost analysis and ad hoc projects Operations leadership influence: Lead the finance agenda across Operations, challenge for efficiency while keeping safety as the priority, and strengthen ways of working between Operations and Commercial Strategic cost programme: Drive sustainable savings, feed into Board reporting, and run monthly cost reviews with targeted deep dives to maintain a competitive cost position Core Finance leadership: Lead, motivate and develop an Operations Finance team of c.25 within the wider finance function; contribute to finance strategy and cross-functional collaboration Transformational leadership and performance: Embed metrics, insight and analysis that improve outcomes; present to senior executives; highlight emerging risks; catalyse change and support external guidance for results and capital markets days Requirements of the Role What we're looking for Professional finance qualification (ACCA, ACA or CIMA) 10+ years leading cross functional finance teams in EMEA or global organisations with multiple business units Aviation experience is a plus, not a must Outstanding business partnering skills - able to identify value drivers and influence senior stakeholders Strong knowledge of business process management, budgeting and operations Proven track record in developing talent, driving high performance and leading by example Excellent technical and management reporting skills with strong commercial acumen Cost and commercial mindset - comfortable evaluating decisions through both lenses Resilient, adaptable and effective in dynamic, fast paced environments Inclusive leadership that inspires, builds trust and delivers results Practicalities This full time role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office. Reasonable Adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation. Business Area Finance
Jan 18, 2026
Full time
Job Description - Head of Operations Finance - FP&A (16612) Job Description Head of Operations Finance - FP&A ( 16612 ) Description Head of Operations Finance Introduction We are easyJet - a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you're reading this, you have probably already been an easyJet customer, and you'll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We're on a mission to make low-cost travel easy - and whatever your role here, you'll connect millions of people to what they love using Europe's best airline network, great value fares, and friendly service. What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet. Read on if you Have senior finance leadership experience, partnering at COO level and shaping operational performance across large, complex organisations Enjoy leading high-performing teams, driving cost efficiency, and using data and insight to influence strategic decisions Can be in our fantastic Luton head office 3 x per week The Team Reporting to the Director of FP&A, you'll be a key member of the Core Finance Leadership team with individual responsibility for financial support to the Chief Operating Officer and the Operations leadership team (cost base c. £7bn). You'll collaborate closely with leaders across Ground Operations, Engineering & Maintenance, Crew, Safety, Operations Control and more, acting as a valued partner and trusted advisor. The Role As Head of Operations Finance, you'll own planning and analysis and business partnering across our core operational areas, ensuring decisions are grounded in robust insight and aligned to our strategy. You will provide direct financial management and partnership across: Airport Ground Handling Navigation Engineering & Maintenance Crew Disruption Contact Centre Fuel You'll work hand-in-hand with: The Head of Cost Transformation to deliver our strategic cost programme The Head of Investments on Fleet finance The Head of Commercial Finance on network and schedule impacts, contribution optimisation and cost trade-offs The Head of FP&A on in-year forecasts, budget and five-year plan Key accountabilities include: Business partnering at pace: Be the COO's trusted counsel - shaping budgets, monthly reporting, re-forecasting, business case evaluation, strategic planning, deep dive cost analysis and ad hoc projects Operations leadership influence: Lead the finance agenda across Operations, challenge for efficiency while keeping safety as the priority, and strengthen ways of working between Operations and Commercial Strategic cost programme: Drive sustainable savings, feed into Board reporting, and run monthly cost reviews with targeted deep dives to maintain a competitive cost position Core Finance leadership: Lead, motivate and develop an Operations Finance team of c.25 within the wider finance function; contribute to finance strategy and cross-functional collaboration Transformational leadership and performance: Embed metrics, insight and analysis that improve outcomes; present to senior executives; highlight emerging risks; catalyse change and support external guidance for results and capital markets days Requirements of the Role What we're looking for Professional finance qualification (ACCA, ACA or CIMA) 10+ years leading cross functional finance teams in EMEA or global organisations with multiple business units Aviation experience is a plus, not a must Outstanding business partnering skills - able to identify value drivers and influence senior stakeholders Strong knowledge of business process management, budgeting and operations Proven track record in developing talent, driving high performance and leading by example Excellent technical and management reporting skills with strong commercial acumen Cost and commercial mindset - comfortable evaluating decisions through both lenses Resilient, adaptable and effective in dynamic, fast paced environments Inclusive leadership that inspires, builds trust and delivers results Practicalities This full time role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office. Reasonable Adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation. Business Area Finance
Senior HR Advisor (Employee Relations) The Senior HR Advisor will be responsible for fostering a positive work environment by supporting management colleagues to resolve workplace disputes, ensuring fair treatment of employees and workers and adherence to Randstad's policies. They will coach and provide guidance to management colleagues and employees on best practice employee relations, ensuring great customer service is given at all-times. Key Responsibilities: Provides credible and expert, commercially astute ER advice to stakeholders across the business of all levels on the full spectrum of day-to-day ER issues, including disciplinaries, grievances, performance, absence, TUPE, redundancy, reasonable adjustments and more, together with areas of complex ER. Ensures advice is tailored to suit the relevant employment status of the individual (employee, worker), taking account of appropriate and relevant employment and organisational risks. Ensures cases are properly and accurately tracked on the case management tracker and takes ownership to ensure that case data is reviewed and used to drive actionable change. Coaches stakeholders across the business on ER matters, enhancing management and leadership capability along the way, ensuring decisions are made in line with organisational values. Has a good understanding of UK employment law and actively works to share recent case law with the team, or stays updated on any case law that is shared with the team by others. Delivers ER learning sessions in a confident and engaging manner. Works collaboratively with other members of the ER Team, the HRBPs and members of the wider HR Team to deliver on key priorities which are set by the Head of ER or HRLT. Uses insights from cases to inform feedback which is given to the Head of ER that influences future policy reviews and helps to create line management toolkits where needed. Is able to complete or advise on complex investigations, taking account of the range of skills needed and report findings back in a professional way, making use of the available templates, which considers the risks of different outcomes. Is able to write professional and compelling outcome letters on complex ER cases, including whistleblowing, sexual harassment and discrimination. Ensures effective management of ER cases, working in accordance with ER Team success metrics. Works with the Head of ER to complete projects, as required. If you want to join one of the world's largest and leading recruitment organisations then please do get in touch today with Sam by applying to the vacancy. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team. Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)
Jan 18, 2026
Contractor
Senior HR Advisor (Employee Relations) The Senior HR Advisor will be responsible for fostering a positive work environment by supporting management colleagues to resolve workplace disputes, ensuring fair treatment of employees and workers and adherence to Randstad's policies. They will coach and provide guidance to management colleagues and employees on best practice employee relations, ensuring great customer service is given at all-times. Key Responsibilities: Provides credible and expert, commercially astute ER advice to stakeholders across the business of all levels on the full spectrum of day-to-day ER issues, including disciplinaries, grievances, performance, absence, TUPE, redundancy, reasonable adjustments and more, together with areas of complex ER. Ensures advice is tailored to suit the relevant employment status of the individual (employee, worker), taking account of appropriate and relevant employment and organisational risks. Ensures cases are properly and accurately tracked on the case management tracker and takes ownership to ensure that case data is reviewed and used to drive actionable change. Coaches stakeholders across the business on ER matters, enhancing management and leadership capability along the way, ensuring decisions are made in line with organisational values. Has a good understanding of UK employment law and actively works to share recent case law with the team, or stays updated on any case law that is shared with the team by others. Delivers ER learning sessions in a confident and engaging manner. Works collaboratively with other members of the ER Team, the HRBPs and members of the wider HR Team to deliver on key priorities which are set by the Head of ER or HRLT. Uses insights from cases to inform feedback which is given to the Head of ER that influences future policy reviews and helps to create line management toolkits where needed. Is able to complete or advise on complex investigations, taking account of the range of skills needed and report findings back in a professional way, making use of the available templates, which considers the risks of different outcomes. Is able to write professional and compelling outcome letters on complex ER cases, including whistleblowing, sexual harassment and discrimination. Ensures effective management of ER cases, working in accordance with ER Team success metrics. Works with the Head of ER to complete projects, as required. If you want to join one of the world's largest and leading recruitment organisations then please do get in touch today with Sam by applying to the vacancy. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team. Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)
Job Title:One Trust Developer Mode of Working:Hybrid If Hybrid, How Many Days in Office?:1 day Work Location (UK & I):Luton, UK Role Description TCS is looking for an experienced One Trust Developer to support the Consent Management Platform. The ideal candidate should have: Hands-on experience working with FreeMarker Template Language (FTL) for building dynamic consent workflows and notifications (ema click apply for full job details
Jan 18, 2026
Full time
Job Title:One Trust Developer Mode of Working:Hybrid If Hybrid, How Many Days in Office?:1 day Work Location (UK & I):Luton, UK Role Description TCS is looking for an experienced One Trust Developer to support the Consent Management Platform. The ideal candidate should have: Hands-on experience working with FreeMarker Template Language (FTL) for building dynamic consent workflows and notifications (ema click apply for full job details
What's on Offer: Company Benefits £25-27,500 dep on exp Staff introduction bonus 25 days holiday Auto enrolment pension scheme Enhanced sick pay Free eye tests Paid Flu vaccinations Discounted legal advice Opportunities to participate in company sponsored charitable events Office based in Luton A great opportunity has arisen for a Legal Secretary to join our client law firm based in Luton where you will be wo click apply for full job details
Jan 18, 2026
Full time
What's on Offer: Company Benefits £25-27,500 dep on exp Staff introduction bonus 25 days holiday Auto enrolment pension scheme Enhanced sick pay Free eye tests Paid Flu vaccinations Discounted legal advice Opportunities to participate in company sponsored charitable events Office based in Luton A great opportunity has arisen for a Legal Secretary to join our client law firm based in Luton where you will be wo click apply for full job details
A leading UK retailer is seeking a Store Manager to lead a dynamic team in Luton. This hands-on role involves full accountability for store operations, team leadership, and driving sales. The ideal candidate will have a proactive attitude, experience in retail management, and the ability to embody the company's values. Benefits include a competitive salary, private health care, and staff discounts. Join us to grow in an innovative and family-oriented environment.
Jan 18, 2026
Full time
A leading UK retailer is seeking a Store Manager to lead a dynamic team in Luton. This hands-on role involves full accountability for store operations, team leadership, and driving sales. The ideal candidate will have a proactive attitude, experience in retail management, and the ability to embody the company's values. Benefits include a competitive salary, private health care, and staff discounts. Join us to grow in an innovative and family-oriented environment.
We are looking for a highly motivated Multi Skilled Security Engineer to join one of the UK's leading Security Solution companies. We are looking for an enthusiastic, passionate and hardworking Multi Skilled Security Engineer, with 5 years minimum Security experience. The purpose of this role is to install, service and maintain automated gates, hydraulic riad blockers, bollards, turnstiles, and access control systems, all perimeter security equipment. Multi Skilled Security Engineer Experience: 5 years Electrical Engineering 5 years Mechanical Engineer 5 years System Security Experience You will be self-motivated Multi Skilled Security Engineer, a good communicator and be able to hold the upmost professionalism and standards whilst on site. The successful Multi skilled gate and barrier Engineer should be able to obtain SC clearance, pass a DBS check, be a strong problem solver, fault finder in both mechanical and hydraulic systems. Apply now for immediate consideration for the Multi Skilled Security Engineer position or contact Kyle Crossland at ITSS Recruitment for further information.
Jan 18, 2026
Full time
We are looking for a highly motivated Multi Skilled Security Engineer to join one of the UK's leading Security Solution companies. We are looking for an enthusiastic, passionate and hardworking Multi Skilled Security Engineer, with 5 years minimum Security experience. The purpose of this role is to install, service and maintain automated gates, hydraulic riad blockers, bollards, turnstiles, and access control systems, all perimeter security equipment. Multi Skilled Security Engineer Experience: 5 years Electrical Engineering 5 years Mechanical Engineer 5 years System Security Experience You will be self-motivated Multi Skilled Security Engineer, a good communicator and be able to hold the upmost professionalism and standards whilst on site. The successful Multi skilled gate and barrier Engineer should be able to obtain SC clearance, pass a DBS check, be a strong problem solver, fault finder in both mechanical and hydraulic systems. Apply now for immediate consideration for the Multi Skilled Security Engineer position or contact Kyle Crossland at ITSS Recruitment for further information.
