M4 Specialist are working with a leading production company on the outskirts of Newbury. We are looking for someone to assist in the office on an ongoing basis starting asap! Accounts Assistant responsibilities : Process bills for payment Process vendor invoices using Sage Maintain files and electronic records Update and maintain accounts database Knowledge of payroll an advantage Track and resolve account click apply for full job details
May 22, 2025
Full time
M4 Specialist are working with a leading production company on the outskirts of Newbury. We are looking for someone to assist in the office on an ongoing basis starting asap! Accounts Assistant responsibilities : Process bills for payment Process vendor invoices using Sage Maintain files and electronic records Update and maintain accounts database Knowledge of payroll an advantage Track and resolve account click apply for full job details
We're currently working with a rapidly growing and fast-paced manufacturing business to recruit a Finance Assistantfor their Finance Team. This is a fantastic opportunity to join a thriving company operating from a modern, high-spec facility. The team is dynamic, supportive, and driven by continuous improvementideal for someone who thrives in a structured, detail-focused environment and enjoys co click apply for full job details
May 22, 2025
Full time
We're currently working with a rapidly growing and fast-paced manufacturing business to recruit a Finance Assistantfor their Finance Team. This is a fantastic opportunity to join a thriving company operating from a modern, high-spec facility. The team is dynamic, supportive, and driven by continuous improvementideal for someone who thrives in a structured, detail-focused environment and enjoys co click apply for full job details
A construction client based in Huddersfield is looking to appoint a Finance Manager, the post reports to a part time Financial Director and the Managing Director. There are a good range of benefits including 26 days holiday (+ stats) rising to 31 days and a profit share arrangement. This is a hands on finance manager role overseeing a purchase ledger clerk and the role will include; Monthly manag click apply for full job details
May 22, 2025
Full time
A construction client based in Huddersfield is looking to appoint a Finance Manager, the post reports to a part time Financial Director and the Managing Director. There are a good range of benefits including 26 days holiday (+ stats) rising to 31 days and a profit share arrangement. This is a hands on finance manager role overseeing a purchase ledger clerk and the role will include; Monthly manag click apply for full job details
Your new company is an exciting newcomer to the travel industry, in their third year and growing rapidly. Based in Purfleet / Grays, you will only be asked to travel to the office two days per week. The team is friendly, and the offices are new and spacious. Parking is available onsite. Your new role is a Finance Business Partner, concentrating on the businesses' three revenue streams click apply for full job details
May 22, 2025
Full time
Your new company is an exciting newcomer to the travel industry, in their third year and growing rapidly. Based in Purfleet / Grays, you will only be asked to travel to the office two days per week. The team is friendly, and the offices are new and spacious. Parking is available onsite. Your new role is a Finance Business Partner, concentrating on the businesses' three revenue streams click apply for full job details
Senior Finance Business Partner We drive our own success Salary: Competitive depending on experience plus £8,400 car allowance, Private Healthcare (Employee and Family) and up to 20% bonus scheme Benefits: Private Medical Insurance (employee & family cover), cash allowance (car), A Range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans click apply for full job details
May 22, 2025
Full time
Senior Finance Business Partner We drive our own success Salary: Competitive depending on experience plus £8,400 car allowance, Private Healthcare (Employee and Family) and up to 20% bonus scheme Benefits: Private Medical Insurance (employee & family cover), cash allowance (car), A Range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans click apply for full job details
Asset Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Asset Analyst Durham Salary: £31,072per annum Hours: 37 per week, Monday to Friday Contract: Temporaryfixed-term contract (12 months) Closing Date: 5PM on Friday 30th May 2025 click apply for full job details
May 22, 2025
Contractor
Asset Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Asset Analyst Durham Salary: £31,072per annum Hours: 37 per week, Monday to Friday Contract: Temporaryfixed-term contract (12 months) Closing Date: 5PM on Friday 30th May 2025 click apply for full job details
Junior Quantitative Analyst (4422) Forvis Mazars is an engine for rapid and consistent career progression, offering individually designed career paths that help you pursue your interests, match your changing needs, and explore your true potential. We work with diverse, prestigious clients across a range of sectors and geographies, giving you the opportunity to constantly update and grow your skills for lifelong professional development. Due to the continued growth of our FS Risk Consulting Department, we are looking for a Quantitative Analyst to join the Quantitative Finance Team based in London. You will mainly interact with banks but also insurance companies, large corporates and service companies on a variety of projects. About the role Contribute in small and large-sized multidisciplinary engagement teams delivering quantitative finance projects for clients: Cross-asset derivative pricing including valuation adjustments (XVA). Calibration of models using best industry practices Model validation for small to large size clients, for quantitative risk management models such as (PD/LGD, VaR, Expected Shortfall, EPE/PFE) Implementation review of accounting standards such as FRTB, IFRS9, CECL Development of internal pricing libraries and tools (e.g. C/ECL, stress testing) Oversee summer internship projects Support business development by preparing client proposals Help with administrative tasks (such as training and recruitment) What are we looking for? Advanced knowledge in derivative pricing, quantitative risk management (covering credit, market and counterparty risk), stochastic calculus, modelling, statistics and probabilities Strong significant experience either in derivative pricing, credit (PD and LGD modelling) and market (VaR, Expected Shortfall, FRTB) risk modelling Strong experience in either of Python, R or C++ Ability to work in a team Desired experience/skills: model validation and machine learning About Forvis Mazars Forvis Mazars is a leading global professional services network. The network operates under a single brand worldwide, with just two members: Forvis Mazars LLP in the United States and Forvis Mazars Group SC, an internationally integrated partnership operating in over 100 countries and territories. Both member firms share a commitment to providing an unmatched client experience, delivering audit & assurance, tax and advisory services around the world. Together, our strategic vision strives to move our clients, people, industry and communities forward. Through our reach and areas of expertise, we help organisations respond to emerging sustainability issues in the global marketplace including human rights, climate change, environmental impacts and culture. We are one diverse, multicultural, multi-generational team with a huge sense of connection and belonging. This is a place where you can take ownership of your career, get involved, believe in yourself and put your ideas into action. At Forvis Mazars, we empower our people and celebrate individuality. We thrive on teamwork and are agile. We have bold foresight and give people the freedom to make a personal contribution to our shared purpose. We support one another to deliver quality, create change and have a deeper understanding, to help make an impact so that everyone can reach their full potential. Being inclusive is core to our culture at Forvis Mazars; we want to ensure everyone, whether in the recruitment process or beyond is fully supported to be their unique self. To read more about our approach click here. Our aim is to make the recruitment process as accessible and inclusive as possible - please contact us to discuss any changes you may require so we can work with you to support you throughout your application. Visit to learn more.
May 22, 2025
Full time
Junior Quantitative Analyst (4422) Forvis Mazars is an engine for rapid and consistent career progression, offering individually designed career paths that help you pursue your interests, match your changing needs, and explore your true potential. We work with diverse, prestigious clients across a range of sectors and geographies, giving you the opportunity to constantly update and grow your skills for lifelong professional development. Due to the continued growth of our FS Risk Consulting Department, we are looking for a Quantitative Analyst to join the Quantitative Finance Team based in London. You will mainly interact with banks but also insurance companies, large corporates and service companies on a variety of projects. About the role Contribute in small and large-sized multidisciplinary engagement teams delivering quantitative finance projects for clients: Cross-asset derivative pricing including valuation adjustments (XVA). Calibration of models using best industry practices Model validation for small to large size clients, for quantitative risk management models such as (PD/LGD, VaR, Expected Shortfall, EPE/PFE) Implementation review of accounting standards such as FRTB, IFRS9, CECL Development of internal pricing libraries and tools (e.g. C/ECL, stress testing) Oversee summer internship projects Support business development by preparing client proposals Help with administrative tasks (such as training and recruitment) What are we looking for? Advanced knowledge in derivative pricing, quantitative risk management (covering credit, market and counterparty risk), stochastic calculus, modelling, statistics and probabilities Strong significant experience either in derivative pricing, credit (PD and LGD modelling) and market (VaR, Expected Shortfall, FRTB) risk modelling Strong experience in either of Python, R or C++ Ability to work in a team Desired experience/skills: model validation and machine learning About Forvis Mazars Forvis Mazars is a leading global professional services network. The network operates under a single brand worldwide, with just two members: Forvis Mazars LLP in the United States and Forvis Mazars Group SC, an internationally integrated partnership operating in over 100 countries and territories. Both member firms share a commitment to providing an unmatched client experience, delivering audit & assurance, tax and advisory services around the world. Together, our strategic vision strives to move our clients, people, industry and communities forward. Through our reach and areas of expertise, we help organisations respond to emerging sustainability issues in the global marketplace including human rights, climate change, environmental impacts and culture. We are one diverse, multicultural, multi-generational team with a huge sense of connection and belonging. This is a place where you can take ownership of your career, get involved, believe in yourself and put your ideas into action. At Forvis Mazars, we empower our people and celebrate individuality. We thrive on teamwork and are agile. We have bold foresight and give people the freedom to make a personal contribution to our shared purpose. We support one another to deliver quality, create change and have a deeper understanding, to help make an impact so that everyone can reach their full potential. Being inclusive is core to our culture at Forvis Mazars; we want to ensure everyone, whether in the recruitment process or beyond is fully supported to be their unique self. To read more about our approach click here. Our aim is to make the recruitment process as accessible and inclusive as possible - please contact us to discuss any changes you may require so we can work with you to support you throughout your application. Visit to learn more.
End date Tuesday 03 June 2025 Salary range £70,929 - £78,810 We support agile working Click here for more information on agile working options. Agile Working Options Job Share; Hybrid Working Job description JOB TITLE: Audit Manager - Third Party Risk Management SALARY: £70,929 - £78,810 LOCATION: Edinburgh & Bristol HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our hub locations. About this opportunity Group Audit and Conduct Investigations has an exciting opportunity for you to join as an Audit Manager, specialising in third-party risk management. As an Audit Manager you'll contribute to the delivery of high-quality audits. You will lead audits or elements of large audits, harnessing a deep understanding of third-party risk and controls to make a meaningful impact to how the Group outsources and manages its supply chain. You'll contribute to the ongoing development and improvement of GA&CI through a strategic and integrated audit focus, collaboration, and agile delivery methods, as well as upskilling junior colleagues. Day to day, you will: Contribute to the audit plan, supporting the portfolio lead by project managing individual audits Support control testing and identify areas of concern Proactively suggest and deliver improvements to our current compliance processes Support in building and developing automation tools, and AI solutions to drive efficiencies and innovation in audit Put the team first by coaching with purpose, being present with the team and openly communicating expectations. Freely share insight and timely, direct, effective feedback that contributes to the success of the delivery plan and leaves a positive, sustainable impact on the function. Why Lloyds Banking Group Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Come join us on our journey and experience it as well! Essentials: Experience of leading and performing audits of third-party risk management. Areas of expertise will include outsourcing; supplier selection; supplier contracting and onboarding; and ongoing supply chain management. Good understanding of key regulations relating to third-party risk management including but not limited to 'FCA Handbook SYSC 8 Outsourcing'; 'SS2/21 Outsourcing and third party risk management'; and 'Digital Operational Resilience Act (DORA)'. Experience of identifying key risks associated with third-party risk management and deliver risk and control assurance activity that is timely and insightful Highly skilled in writing, communicating, and agreeing high-quality audit findings and reports. Must be willing to champion colleagues' growth and development, with proven ability to upskill others in third-party risk management. Proficient in leading teams in planning and completing audits of third-party risk management And any experience of these would be really useful: Knowledge of how to use or apply data analytics to drive impact audit outcomes and continuous risk monitoring A professional qualification related to audit or third-party risk management. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident to, so if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: • A generous pension contribution of up to 15% • An annual performance-related bonus • Share schemes including free shares • Benefits you can adapt to your lifestyle, such as discounted shopping • 30 days' holiday, with bank holidays on top • A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!
May 22, 2025
Full time
End date Tuesday 03 June 2025 Salary range £70,929 - £78,810 We support agile working Click here for more information on agile working options. Agile Working Options Job Share; Hybrid Working Job description JOB TITLE: Audit Manager - Third Party Risk Management SALARY: £70,929 - £78,810 LOCATION: Edinburgh & Bristol HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our hub locations. About this opportunity Group Audit and Conduct Investigations has an exciting opportunity for you to join as an Audit Manager, specialising in third-party risk management. As an Audit Manager you'll contribute to the delivery of high-quality audits. You will lead audits or elements of large audits, harnessing a deep understanding of third-party risk and controls to make a meaningful impact to how the Group outsources and manages its supply chain. You'll contribute to the ongoing development and improvement of GA&CI through a strategic and integrated audit focus, collaboration, and agile delivery methods, as well as upskilling junior colleagues. Day to day, you will: Contribute to the audit plan, supporting the portfolio lead by project managing individual audits Support control testing and identify areas of concern Proactively suggest and deliver improvements to our current compliance processes Support in building and developing automation tools, and AI solutions to drive efficiencies and innovation in audit Put the team first by coaching with purpose, being present with the team and openly communicating expectations. Freely share insight and timely, direct, effective feedback that contributes to the success of the delivery plan and leaves a positive, sustainable impact on the function. Why Lloyds Banking Group Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Come join us on our journey and experience it as well! Essentials: Experience of leading and performing audits of third-party risk management. Areas of expertise will include outsourcing; supplier selection; supplier contracting and onboarding; and ongoing supply chain management. Good understanding of key regulations relating to third-party risk management including but not limited to 'FCA Handbook SYSC 8 Outsourcing'; 'SS2/21 Outsourcing and third party risk management'; and 'Digital Operational Resilience Act (DORA)'. Experience of identifying key risks associated with third-party risk management and deliver risk and control assurance activity that is timely and insightful Highly skilled in writing, communicating, and agreeing high-quality audit findings and reports. Must be willing to champion colleagues' growth and development, with proven ability to upskill others in third-party risk management. Proficient in leading teams in planning and completing audits of third-party risk management And any experience of these would be really useful: Knowledge of how to use or apply data analytics to drive impact audit outcomes and continuous risk monitoring A professional qualification related to audit or third-party risk management. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident to, so if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: • A generous pension contribution of up to 15% • An annual performance-related bonus • Share schemes including free shares • Benefits you can adapt to your lifestyle, such as discounted shopping • 30 days' holiday, with bank holidays on top • A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals. J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. The WM Solutions Product Development team is responsible for leading the structuring and product development of pooled investment solutions for the International Private Bank (IPB). Covering EMEA, Latin America and Asia, the team leads new fund launches and manages change to the product palette as a result of business, commercial or regulatory developments. This includes everything from idea generation and product innovation through to leading fund launches and managing the product pipeline. In addition, the team plays a key role in the governance, management, and ongoing oversight of proprietary funds. Job Responsibilities: The role includes responsibility for the entire product life cycle of proprietary mutual funds. This includes driving the process for launching investment products in line with business priorities and in coordination with key stakeholders. The role involves a high degree of interaction with our different functional partners such as Portfolio Managers, Portfolio Specialists, Advisers, Legal, Risk, Tax, Compliance and Middle Office. Building and maintaining relationships with J.P Morgan affiliates, third party management companies, and the fund industry in general is also key to the role. Act as a subject matter expert on product initiatives, helping to identify gaps and develop innovative solutions across multiple stakeholder groups. Work across asset classes to scope product ideas and enhancements / changes to existing funds. Partner with financial counterparties to negotiate business terms, legal agreements, and the launch of investment solutions. Lead new product development initiatives based on pipeline priorities. Support the implementation of effective processes for new product launches. Manage core IPB relationships with product stakeholders across regions and functions. Coordinate with Legal, Risk, Compliance, Operations, and Investment teams to develop legal agreements, marketing material and fund documentation. Provide assistance and information to investment advisers, control functions and portfolio managers relating to product development. Assist with management & oversight of due diligence from third party management companies. Monitor and be aware of industry trends impacting the product offering. Required Qualifications, Capabilities and Skills: Relevant experience in the asset or wealth management industry required. Highly motivated team player with proven problem-solving ability; act with independence and coordinate with team and stakeholders. Strong multi-tasking, highly structured and organized skills. Ability to work in a highly collaborative environment and build lasting relationships with people of various seniority. Detail-oriented with strong analytical and planning skills. Excellent negotiation and presentation skills; strong communication, interpersonal and stakeholder management skills. Highly competent with core MS Office applications. Preferred Qualifications, Capabilities and Skills: Additional European languages of benefit - Italian, French, German or Spanish Knowledge of programming language tools (Python) and business intelligent tools (Tableau, Alteryx) an advantage. J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
May 22, 2025
Full time
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals. J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. The WM Solutions Product Development team is responsible for leading the structuring and product development of pooled investment solutions for the International Private Bank (IPB). Covering EMEA, Latin America and Asia, the team leads new fund launches and manages change to the product palette as a result of business, commercial or regulatory developments. This includes everything from idea generation and product innovation through to leading fund launches and managing the product pipeline. In addition, the team plays a key role in the governance, management, and ongoing oversight of proprietary funds. Job Responsibilities: The role includes responsibility for the entire product life cycle of proprietary mutual funds. This includes driving the process for launching investment products in line with business priorities and in coordination with key stakeholders. The role involves a high degree of interaction with our different functional partners such as Portfolio Managers, Portfolio Specialists, Advisers, Legal, Risk, Tax, Compliance and Middle Office. Building and maintaining relationships with J.P Morgan affiliates, third party management companies, and the fund industry in general is also key to the role. Act as a subject matter expert on product initiatives, helping to identify gaps and develop innovative solutions across multiple stakeholder groups. Work across asset classes to scope product ideas and enhancements / changes to existing funds. Partner with financial counterparties to negotiate business terms, legal agreements, and the launch of investment solutions. Lead new product development initiatives based on pipeline priorities. Support the implementation of effective processes for new product launches. Manage core IPB relationships with product stakeholders across regions and functions. Coordinate with Legal, Risk, Compliance, Operations, and Investment teams to develop legal agreements, marketing material and fund documentation. Provide assistance and information to investment advisers, control functions and portfolio managers relating to product development. Assist with management & oversight of due diligence from third party management companies. Monitor and be aware of industry trends impacting the product offering. Required Qualifications, Capabilities and Skills: Relevant experience in the asset or wealth management industry required. Highly motivated team player with proven problem-solving ability; act with independence and coordinate with team and stakeholders. Strong multi-tasking, highly structured and organized skills. Ability to work in a highly collaborative environment and build lasting relationships with people of various seniority. Detail-oriented with strong analytical and planning skills. Excellent negotiation and presentation skills; strong communication, interpersonal and stakeholder management skills. Highly competent with core MS Office applications. Preferred Qualifications, Capabilities and Skills: Additional European languages of benefit - Italian, French, German or Spanish Knowledge of programming language tools (Python) and business intelligent tools (Tableau, Alteryx) an advantage. J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Join the fast-paced and dynamic EMEA Client Operations team as KYC Audit and Exam Associate! As a KYC Audit and Exams Associate in Client Operations team, you will lead exams in relation to KYC, AML and Regulatory risk. You will be required to ensure there is adequate oversight and controls for the department's activities. You will partner closely with key Business and Operations teams, Compliance, Legal, Internal Audit, External Regulators, and Senior Management to mitigate risk in a proactive manner. As a successful candidate, you will have strong stakeholder management experience and ability to influence at senior levels as well as a deep understanding of Regulatory and Audit environment in Financial Services. Job Responsibilities Partakes in engagements across a range of specialist areas including AML/KYC, Regulatory engagements, Internal audits and Issue management. Assists in mitigating and escalating all risks (operational, reputational, financial, regulatory etc.) that may impact on EMEA Client Onboarding. Assists in developing an appropriate risk culture across the Client Onboarding team and key partners. Assists in issue management through proactive management of Action Plans including analysis of solutions, plan proposal, oversight of plan tasks, validation, manage chain of approvals and closure. Controls design and implementation: process modelling, risk identification, solution design & implementation. Identifies the root cause of control breaks and implementing effective corrective actions Identifies and addressing emerging risks. Maintains strong working relationships with key business stakeholders including, Compliance, Control Management, Business Management, Product & Platform and Technology on fulfilling responsibilities of the risk team in EMEA. Required Qualifications, Capabilities and Skills Experience in the financial services industry, with demonstrated knowledge of AML/KYC and Economic Sanctions. Ability to deal with ambiguity and uncertainty. Proven track record of consistent delivery in a fast-paced environment. Strong analytical and organizational skills, with a problem-solver mindset. Enthusiastic, self-motivated, effective under pressure and with a strong sense of ownership and accountability. Excellent communication skills, with the ability to present complex issues to key stakeholders. Ability to work effectively in a team environment and to adapt to a rapidly changing environment. Excellent working knowledge of MS Excel (pivot tables, v-lookups, etc.), PowerPoint, Word and Visio. Fluency in English. Preferred Qualifications, Capabilities and Skills Background in controls, audit, operational risk, legal or compliance preferred. Knowledge of Alteryx is an advantage. Fluency in other languages are advantageous. J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
May 22, 2025
Full time
Join the fast-paced and dynamic EMEA Client Operations team as KYC Audit and Exam Associate! As a KYC Audit and Exams Associate in Client Operations team, you will lead exams in relation to KYC, AML and Regulatory risk. You will be required to ensure there is adequate oversight and controls for the department's activities. You will partner closely with key Business and Operations teams, Compliance, Legal, Internal Audit, External Regulators, and Senior Management to mitigate risk in a proactive manner. As a successful candidate, you will have strong stakeholder management experience and ability to influence at senior levels as well as a deep understanding of Regulatory and Audit environment in Financial Services. Job Responsibilities Partakes in engagements across a range of specialist areas including AML/KYC, Regulatory engagements, Internal audits and Issue management. Assists in mitigating and escalating all risks (operational, reputational, financial, regulatory etc.) that may impact on EMEA Client Onboarding. Assists in developing an appropriate risk culture across the Client Onboarding team and key partners. Assists in issue management through proactive management of Action Plans including analysis of solutions, plan proposal, oversight of plan tasks, validation, manage chain of approvals and closure. Controls design and implementation: process modelling, risk identification, solution design & implementation. Identifies the root cause of control breaks and implementing effective corrective actions Identifies and addressing emerging risks. Maintains strong working relationships with key business stakeholders including, Compliance, Control Management, Business Management, Product & Platform and Technology on fulfilling responsibilities of the risk team in EMEA. Required Qualifications, Capabilities and Skills Experience in the financial services industry, with demonstrated knowledge of AML/KYC and Economic Sanctions. Ability to deal with ambiguity and uncertainty. Proven track record of consistent delivery in a fast-paced environment. Strong analytical and organizational skills, with a problem-solver mindset. Enthusiastic, self-motivated, effective under pressure and with a strong sense of ownership and accountability. Excellent communication skills, with the ability to present complex issues to key stakeholders. Ability to work effectively in a team environment and to adapt to a rapidly changing environment. Excellent working knowledge of MS Excel (pivot tables, v-lookups, etc.), PowerPoint, Word and Visio. Fluency in English. Preferred Qualifications, Capabilities and Skills Background in controls, audit, operational risk, legal or compliance preferred. Knowledge of Alteryx is an advantage. Fluency in other languages are advantageous. J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Sales Support Apprentice We are looking for a motivated and enthusiastic individual to join our beam as a Sales Support Apprentice. This is a fantastic opportunity for someone eager to start their career in mortgages whilst gaining a nationally recognised qualification. Duties and Responsibilities: Administration and data entry based role Keeping internal systems up to date Working closely with the Head of Sales and wider team Ensuring customer data is handled with attention to detail and in a timely manner. What We're Looking For: Good communication and interpersonal skills Basic IT skills Attention to detail and good organisational ability. A willingness to learn and develop new skills A positive attitude and team player mindset GCSE (or equivalent) in English and Maths - preferred but not essential What We Offer: On-the-job training and mentoring Support to complete level 3 Business Administration apprenticeship Opportunities for progression upon completion A friendly and supportive working environment Benefits: Health & Wellness Support: Aviva Digicare+ with 24/7 digital GP, annual health check, and mental health & nutritional consultations (including for immediate family/household), 20% discount with Nuffield Gym, 24/7 employee assistance programme and paid time off for doctors/dental apps. Exclusive Discounts : Significant savings on estate agency, mortgage, and surveying services, access to "Perks at work" for products and services, including electrical and travel. Social & Community Events: Business funded social committee including monthly company-funded social events, charity events, Summer BBQ, Christmas Party & Awards, plus paid charity day leave. Ongoing Learning &; Development : Access to LearnSmart training platform, CPD sessions, mentorship, and funded qualifications (e.g., CeMAP). Financial Security: company pension, day 1 Life Assurance, and company sick pay after probation. Dynamo is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. MS02588
May 22, 2025
Full time
Sales Support Apprentice We are looking for a motivated and enthusiastic individual to join our beam as a Sales Support Apprentice. This is a fantastic opportunity for someone eager to start their career in mortgages whilst gaining a nationally recognised qualification. Duties and Responsibilities: Administration and data entry based role Keeping internal systems up to date Working closely with the Head of Sales and wider team Ensuring customer data is handled with attention to detail and in a timely manner. What We're Looking For: Good communication and interpersonal skills Basic IT skills Attention to detail and good organisational ability. A willingness to learn and develop new skills A positive attitude and team player mindset GCSE (or equivalent) in English and Maths - preferred but not essential What We Offer: On-the-job training and mentoring Support to complete level 3 Business Administration apprenticeship Opportunities for progression upon completion A friendly and supportive working environment Benefits: Health & Wellness Support: Aviva Digicare+ with 24/7 digital GP, annual health check, and mental health & nutritional consultations (including for immediate family/household), 20% discount with Nuffield Gym, 24/7 employee assistance programme and paid time off for doctors/dental apps. Exclusive Discounts : Significant savings on estate agency, mortgage, and surveying services, access to "Perks at work" for products and services, including electrical and travel. Social & Community Events: Business funded social committee including monthly company-funded social events, charity events, Summer BBQ, Christmas Party & Awards, plus paid charity day leave. Ongoing Learning &; Development : Access to LearnSmart training platform, CPD sessions, mentorship, and funded qualifications (e.g., CeMAP). Financial Security: company pension, day 1 Life Assurance, and company sick pay after probation. Dynamo is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. MS02588
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. The international audit team is an industry agnostic team that specialises in providing fully coordinated secondary audit services to multinationals. Working closely with BDO Member Firms from around the world, the international audit team leverages the controls present at finance service centre locations to design high quality and highly efficient global audit strategies. The international audit team provide a fully project managed and centralised global audit offering to audited entities. Many engagements have an element of travel required, with team members often travelling overseas a number of times a year on audit engagements. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: ACCA/ACA/ICAS qualified or overseas equivalent. Significant experience of delivering audit and other assurance services to major audited entities, including audited entities with international interests. Previous audit management experience in practice. Proven experience in managing a wide portfolio of concurrent projects and project teams with conflicting milestones and deliverables. Experience of systems review and controls testing, as well as substantive auditing, of complex financial statement areas and the review of statutory accounts and disclosures. Experience in conducting Group audits under ISA 600. Project Management experience of large, complex engagements, or a large portfolio of smaller engagements, ideally with some cross border element. Excellent working knowledge of ISAs, IFRS, UK GAAP and Financial Reporting requirements, including the Companies Act 2006. Strong technical experience across a range of complex areas. Managing and developing staff in the role of People Manager and a Project Manager Experience challenging Management, including experience in managing difficult conversations. Able to evidence robust commercial and financial management of a portfolio of audited entities, as well as ability to identify and convert opportunities to sell work. Demonstrable knowledge of current economic and market trends. Desirable Sector experience appropriate to BDO audited entities Experience designing audit strategies that rely on controls and the IT environment of the audited entity You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 22, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. The international audit team is an industry agnostic team that specialises in providing fully coordinated secondary audit services to multinationals. Working closely with BDO Member Firms from around the world, the international audit team leverages the controls present at finance service centre locations to design high quality and highly efficient global audit strategies. The international audit team provide a fully project managed and centralised global audit offering to audited entities. Many engagements have an element of travel required, with team members often travelling overseas a number of times a year on audit engagements. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: ACCA/ACA/ICAS qualified or overseas equivalent. Significant experience of delivering audit and other assurance services to major audited entities, including audited entities with international interests. Previous audit management experience in practice. Proven experience in managing a wide portfolio of concurrent projects and project teams with conflicting milestones and deliverables. Experience of systems review and controls testing, as well as substantive auditing, of complex financial statement areas and the review of statutory accounts and disclosures. Experience in conducting Group audits under ISA 600. Project Management experience of large, complex engagements, or a large portfolio of smaller engagements, ideally with some cross border element. Excellent working knowledge of ISAs, IFRS, UK GAAP and Financial Reporting requirements, including the Companies Act 2006. Strong technical experience across a range of complex areas. Managing and developing staff in the role of People Manager and a Project Manager Experience challenging Management, including experience in managing difficult conversations. Able to evidence robust commercial and financial management of a portfolio of audited entities, as well as ability to identify and convert opportunities to sell work. Demonstrable knowledge of current economic and market trends. Desirable Sector experience appropriate to BDO audited entities Experience designing audit strategies that rely on controls and the IT environment of the audited entity You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Customer Service Advisor Location - Norwich, NR3 Days & Hours - Monday to Friday, 37.5 hours a per a week ( Two shift patterns - 8.30am to 5pm then 9.00am to 5.30pm, alternative weeks) Employment Type - Full-time, permanent. Competitive Salary £23,875 Connells Group is the UK's leading property services provider with over 85 brands nationwide. We offer a clear, defined career path, support to study for relevant job qualifications, and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment. Duties and Responsibilities of a Customer Service Advisor: Managing your own portfolio of properties regarding maintenance and repairs etc. Providing exceptional levels of customer service, corresponding with tenants, landlords, contractors, and other professionals both verbally and in writing. Delivering Property Management services in line with service level agreements, tenancy agreements, company standards, and industry best practice. Being the point of contact for any maintenance issues for your portfolio of properties. Ensuring all legal certification is obtained and in place prior to the commencement of a let and throughout the tenancy. Gaining authorisation for works to be carried out. Liaising with contractors for timescale and cost of repairs etc. Obtaining tenant authorisation for contractors to gain access to properties for maintenance work to begin. Recording all actions thoroughly and accurately to leave a paper trail of all communications. Responsible for all associated administration tasks to support the property management function. Build and maintain a rapport with your allocated tenants, landlords, and approved contractors. Co-ordinate and arrange relevant statutory safety checks. Skills and Attributes of a Customer Service Advisor: Strong IT skills (MS Office, internet, email systems) Excellent numeracy and literacy capabilities The ability to communicate professionally and build long-lasting relationships is A highly organised and structured approach to work Able to work in a fast-paced, demanding environment Why work for Connells Group? 20 days annual leave (increases with length of service) Support in training towards ARLA - NFOPP qualifications (a raise in basic salary once completed) Industry-leading training and development Team Incentives Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. CC00590
May 22, 2025
Full time
Customer Service Advisor Location - Norwich, NR3 Days & Hours - Monday to Friday, 37.5 hours a per a week ( Two shift patterns - 8.30am to 5pm then 9.00am to 5.30pm, alternative weeks) Employment Type - Full-time, permanent. Competitive Salary £23,875 Connells Group is the UK's leading property services provider with over 85 brands nationwide. We offer a clear, defined career path, support to study for relevant job qualifications, and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment. Duties and Responsibilities of a Customer Service Advisor: Managing your own portfolio of properties regarding maintenance and repairs etc. Providing exceptional levels of customer service, corresponding with tenants, landlords, contractors, and other professionals both verbally and in writing. Delivering Property Management services in line with service level agreements, tenancy agreements, company standards, and industry best practice. Being the point of contact for any maintenance issues for your portfolio of properties. Ensuring all legal certification is obtained and in place prior to the commencement of a let and throughout the tenancy. Gaining authorisation for works to be carried out. Liaising with contractors for timescale and cost of repairs etc. Obtaining tenant authorisation for contractors to gain access to properties for maintenance work to begin. Recording all actions thoroughly and accurately to leave a paper trail of all communications. Responsible for all associated administration tasks to support the property management function. Build and maintain a rapport with your allocated tenants, landlords, and approved contractors. Co-ordinate and arrange relevant statutory safety checks. Skills and Attributes of a Customer Service Advisor: Strong IT skills (MS Office, internet, email systems) Excellent numeracy and literacy capabilities The ability to communicate professionally and build long-lasting relationships is A highly organised and structured approach to work Able to work in a fast-paced, demanding environment Why work for Connells Group? 20 days annual leave (increases with length of service) Support in training towards ARLA - NFOPP qualifications (a raise in basic salary once completed) Industry-leading training and development Team Incentives Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. CC00590
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us decide the future of American Express. The Technology & Operational Risk Advisor will help ensure safe and sound banking & business operations by creating embedded partnerships focused on reducing technology and operational risk and advancing Technology Risk and Information Security objectives as needed to protect and secure the Company's valuable information by ensuring the security and confidentiality of customer information, protecting against any anticipated threats or hazards to the security or integrity of such information, and protecting against unauthorized access to or use of such information that could result in substantial harm or inconvenience to any customer This role will have a significant positive impact on the overall Operational, Technology, and Information Security risk posture of American Express and its legal entities by leading risk-reduction through clear and candid communication, early engagement in new products and projects, regulatory engagement, information security and technology risk consultation. How will you make an impact in this role? We are seeking an experienced and proactive leader to be responsible for technology risk, operational risk and information security control enforcement as well as risk prioritization across Business Unit CIO groups, the business, and American Express legal entities. Responsibilities: Build strong partnerships with key stakeholders with supporting business unit and technology control ownership domains to connect business and tech partners with the right Technology Risk & InfoSec SMEs Provide Technology Risk and Information Security technical consultation on new projects, products, applications, strategy, and other ventures to ensure appropriate security protection is delivered as part of any new solution Assist with other Technology Risk related activities which arise based on the needs of the business unit or broader Technology Risk and Information Security organization Assist regulatory exam management related to Technology Risk and Information Security Assess the needs of the Business Unit to ensure sufficient understanding of Operational Risk Management and controls (e.g., annual knowledge assessments and refresher trainings) Lead risk-reduction through clear and candid communication, early engagement in new products and projects, regulatory engagement, information security and technology risk consultation. Minimum Qualifications: 5+ years' experience in operational risk management (e.g., within Risk and/or Internal Audit function) with strong understanding of critical operational risk management lifecycle activities Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards Experience within financial services industry Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Experience in Information Security Risk and Technology Audit. Relevant Experience and Skills: Information Security, Operational Risk or Technology Risk Management leadership experience Experience working with Regulators and in complex regulated businesses is an asset Broad understanding of information security disciplines with emphasis on vulnerability management, data protection, infrastructure security, application security, identity and access, incident management, risk management, and data analytics Understanding of regulatory landscape while able to link threats to risk tolerance and control efficiency measures Calm and decisive under pressure. Natural operational leadership in stressful situations. Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues. Proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making Report thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes Initiative and energy to go beyond minimum requirements of effort and activity; a bias for action and for getting things done. Experience in developing high performing talent. Proven ability in extending and maintaining strong relationships in a complex multi-national corporation. Ability to translate technical cyber security concepts to non-technical business leaders. Strong problem solver with the ability to use analytical methods to affect change. Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrix environment. Preferred Qualifications: Bachelor's Degree in Information Technology, Computer Science or Cybersecurity or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous Experience in at least one of the following: Providing identification of operational risks throughout business processes and systems Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met Enhancing risk assessments and associated methodologies Leading independent control monitoring, including identification of control improvements Identifying areas of risk for intervention, including conducting independent quality assurance and process testing Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
May 22, 2025
Full time
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us decide the future of American Express. The Technology & Operational Risk Advisor will help ensure safe and sound banking & business operations by creating embedded partnerships focused on reducing technology and operational risk and advancing Technology Risk and Information Security objectives as needed to protect and secure the Company's valuable information by ensuring the security and confidentiality of customer information, protecting against any anticipated threats or hazards to the security or integrity of such information, and protecting against unauthorized access to or use of such information that could result in substantial harm or inconvenience to any customer This role will have a significant positive impact on the overall Operational, Technology, and Information Security risk posture of American Express and its legal entities by leading risk-reduction through clear and candid communication, early engagement in new products and projects, regulatory engagement, information security and technology risk consultation. How will you make an impact in this role? We are seeking an experienced and proactive leader to be responsible for technology risk, operational risk and information security control enforcement as well as risk prioritization across Business Unit CIO groups, the business, and American Express legal entities. Responsibilities: Build strong partnerships with key stakeholders with supporting business unit and technology control ownership domains to connect business and tech partners with the right Technology Risk & InfoSec SMEs Provide Technology Risk and Information Security technical consultation on new projects, products, applications, strategy, and other ventures to ensure appropriate security protection is delivered as part of any new solution Assist with other Technology Risk related activities which arise based on the needs of the business unit or broader Technology Risk and Information Security organization Assist regulatory exam management related to Technology Risk and Information Security Assess the needs of the Business Unit to ensure sufficient understanding of Operational Risk Management and controls (e.g., annual knowledge assessments and refresher trainings) Lead risk-reduction through clear and candid communication, early engagement in new products and projects, regulatory engagement, information security and technology risk consultation. Minimum Qualifications: 5+ years' experience in operational risk management (e.g., within Risk and/or Internal Audit function) with strong understanding of critical operational risk management lifecycle activities Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards Experience within financial services industry Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Experience in Information Security Risk and Technology Audit. Relevant Experience and Skills: Information Security, Operational Risk or Technology Risk Management leadership experience Experience working with Regulators and in complex regulated businesses is an asset Broad understanding of information security disciplines with emphasis on vulnerability management, data protection, infrastructure security, application security, identity and access, incident management, risk management, and data analytics Understanding of regulatory landscape while able to link threats to risk tolerance and control efficiency measures Calm and decisive under pressure. Natural operational leadership in stressful situations. Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues. Proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making Report thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes Initiative and energy to go beyond minimum requirements of effort and activity; a bias for action and for getting things done. Experience in developing high performing talent. Proven ability in extending and maintaining strong relationships in a complex multi-national corporation. Ability to translate technical cyber security concepts to non-technical business leaders. Strong problem solver with the ability to use analytical methods to affect change. Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrix environment. Preferred Qualifications: Bachelor's Degree in Information Technology, Computer Science or Cybersecurity or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous Experience in at least one of the following: Providing identification of operational risks throughout business processes and systems Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met Enhancing risk assessments and associated methodologies Leading independent control monitoring, including identification of control improvements Identifying areas of risk for intervention, including conducting independent quality assurance and process testing Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
New Depot Opening September 2025, We are thrilled to announce the opening of a brand-new Depot in Belfast , and we are building a talented team to make it happen. At Evri, we lead the way in delivery. We're market leaders and we invest to keep on growing. We are looking for a Depot Finance & Admin Supervisor to come and join the Belfast Evri family that share our passion and drive to delight our custo click apply for full job details
May 22, 2025
Full time
New Depot Opening September 2025, We are thrilled to announce the opening of a brand-new Depot in Belfast , and we are building a talented team to make it happen. At Evri, we lead the way in delivery. We're market leaders and we invest to keep on growing. We are looking for a Depot Finance & Admin Supervisor to come and join the Belfast Evri family that share our passion and drive to delight our custo click apply for full job details
Commercial Finance Manager Haddenham, UK Fixed Term Contract: 6 months Position Overview Reporting to the UK Consumer Finance Director, the Finance Manager will play a crucial role in business partnering with the commercial teams to drive profitable growth. This role will actively identify, drive and implement improvements to processes and ways of working to drive accuracy and control, improve efficie click apply for full job details
May 22, 2025
Full time
Commercial Finance Manager Haddenham, UK Fixed Term Contract: 6 months Position Overview Reporting to the UK Consumer Finance Director, the Finance Manager will play a crucial role in business partnering with the commercial teams to drive profitable growth. This role will actively identify, drive and implement improvements to processes and ways of working to drive accuracy and control, improve efficie click apply for full job details
Finance Manager We are recruiting for a Finance Manager for a business going through exciting changes in the next 6 12 months.The role is a new position in the finance team initially reporting into a CFO.The current team is very small but due to business growth there will be several new positions created which will be recruited into this year click apply for full job details
May 22, 2025
Full time
Finance Manager We are recruiting for a Finance Manager for a business going through exciting changes in the next 6 12 months.The role is a new position in the finance team initially reporting into a CFO.The current team is very small but due to business growth there will be several new positions created which will be recruited into this year click apply for full job details
Company description: GXO Logistics Supply Chain Inc. Job description: Are you a Finance Manager looking for the next step in your career? Are you accustomed to working closely with operational teams to produce reports and commercial KPIs? Do you enjoying engaging in customer meetings to help identify commercial efficiencies? Were currently on the search for a Finance Manager on a full-time, permanent click apply for full job details
May 22, 2025
Full time
Company description: GXO Logistics Supply Chain Inc. Job description: Are you a Finance Manager looking for the next step in your career? Are you accustomed to working closely with operational teams to produce reports and commercial KPIs? Do you enjoying engaging in customer meetings to help identify commercial efficiencies? Were currently on the search for a Finance Manager on a full-time, permanent click apply for full job details
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. This challenging position sits within BDO's market-leading Financial Model Assurance Services team, providing a range of transactional model assurance and financial modelling-related services to global blue-chip sponsors , banks, financial institutions and funds in relation to major infrastructure, energy and digital projects, often in conjunction with our global network. These parties are involved in the financing, development, acquisition and operation of multi-million and, in some cases, multi-billion Pound projects, across all sectors and regions. The diverse range of projects we support include: petrochemical plants, LNG trains, water de-salination plants, and IWPP projects in the Middle East; to wind and rail projects across the UK and Europe; to government sponsored transport projects in the Benelux region; to digital infrastructure and energy from waste projects across the UK. The Director role involves taking responsibility for providing leadership to the team and deputising for Partners as required. Working closely in conjunction with the partner and the senior team this will include planning, monitoring, reviewing work of other team members and taking responsibility for undertaking and progressing quality control procedures, business development, practice development and marketing initiatives. You'll be someone with Experience of managing Financial Model Audits over the whole engagement lifecycle including commercial management Extensive experience of project finance including the origination and delivery of mandates for financial modelling, assurance and related financial advisory. Knowledge and experience of PPP, project finance, infrastructure and renewables would be well received. Experience of quality and risk reviews of the work performed and the final work products ACA/ACCA qualification, or equivalent Strong commercial management experience and a track record of converting business development opportunities such as scoping projects and developing and managing client relationships. A proven background in managing and developing teams You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 22, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. This challenging position sits within BDO's market-leading Financial Model Assurance Services team, providing a range of transactional model assurance and financial modelling-related services to global blue-chip sponsors , banks, financial institutions and funds in relation to major infrastructure, energy and digital projects, often in conjunction with our global network. These parties are involved in the financing, development, acquisition and operation of multi-million and, in some cases, multi-billion Pound projects, across all sectors and regions. The diverse range of projects we support include: petrochemical plants, LNG trains, water de-salination plants, and IWPP projects in the Middle East; to wind and rail projects across the UK and Europe; to government sponsored transport projects in the Benelux region; to digital infrastructure and energy from waste projects across the UK. The Director role involves taking responsibility for providing leadership to the team and deputising for Partners as required. Working closely in conjunction with the partner and the senior team this will include planning, monitoring, reviewing work of other team members and taking responsibility for undertaking and progressing quality control procedures, business development, practice development and marketing initiatives. You'll be someone with Experience of managing Financial Model Audits over the whole engagement lifecycle including commercial management Extensive experience of project finance including the origination and delivery of mandates for financial modelling, assurance and related financial advisory. Knowledge and experience of PPP, project finance, infrastructure and renewables would be well received. Experience of quality and risk reviews of the work performed and the final work products ACA/ACCA qualification, or equivalent Strong commercial management experience and a track record of converting business development opportunities such as scoping projects and developing and managing client relationships. A proven background in managing and developing teams You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Our Financial Services Governance team provides high quality, innovative advice and solutions to banks, insurers, asset managers amongst others to help assess, and transform their governance arrangements. Our work involves working alongside the Board and C-Suite executives of the largest, most complex and most interesting global groups in financial services and we are looking for a team member with recognised expertise in this area. We are unique amongst the big consulting and advisory firms in having a specialist team dedicated to this area. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, we lead the way , serve with integrity , take care of each other , fosterinclusion , and collaborate for measurable impact . These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are looking for an enthusiastic individual to proactively lead in the following areas: Deliver interesting and varied governance projects such as board evaluations, Skilled Person Reviews of governance and reviews of implementation and embedding of the Senior Managers & Certification Regime; Collaborate with other parts of Deloitte on large scale transformation projects and M&A opportunities by providing governance expertise; Provide expert governance analysis and insight to clients and present findings and insights to clients in a compelling way; Take responsibility for the production of engaging, insightful and professional reports; Support the delivery of Board training and presentations; Support proposals, pitches and business development activity; Develop client relationships with your peers in industry; and As part of the FS governance team, help maintain an inclusive culture and support wider team activities including volunteering, learning and thought leadership. Connect to your skills and professional experience Essential skills needed for this role: Governance expertise: We are looking for experience of working in or with financial services regulated firms on governance, board effectiveness and/or the Senior Managers & Certification Regime. Understanding of financial services regulation: a successful candidate will understand the latest regulatory developments and key current issues facing PRA and FCA regulated firms particularly relating to governance. Excellent written and verbal communication skills: this role will involve developing reports intended for senior clients and boards so we are looking for someone able to set out observations, insights and recommendations in a compelling way. Project execution: the ability to drive forward a project at pace and manage multiple stakeholders or tasks at a time is important given the high profile and fast-moving projects we undertake. We expect strong organisational, planning and problem-solving skills and the ability to demonstrate flexible thinking. Relationship building: We are looking for someone who can develop and maintain relationships with their peers at a client during the course of a project. Proactivity: we are looking for someone who can work on their own initiative and who will seek to deliver the best possible outcome for a client. Aptitude with Powerpoint: a successful candidate will be able to convey messages clearly and succinctly through powerpoint skills. Awareness of generative AI: our team members will have the opportunity to use our in-house generative AI tools and familiarity with other market offerings would be valuable. As a guide, for an Assistant Manager and a Manager role we would expect proven relevant experience. Connect to your business -Strategy, Risk & Transactions Advisory In an ever-evolving world, there are no certainties in business. Our teams help clients to navigate risks, process major transactions and deliver transformational change that will future-proof their business. Join us to make a positive difference. Regulatory & Financial Risk We provide advisory services across the risk and regulatory landscape to help our clients move beyond simply meeting the minimum compliance standards, to strategically creating a responsible, sustainable future. This includes providing critical insight and advice on the future of regulation to assist our clients in anticipating change and responding with confidence. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "For me it's the people that make it. They are bright, supportive, interesting; we work brilliantly together as a team. But it's not just that, the number of opportunities you get working for such a large firm is amazing." -Jess, Strategy, Risk & Transactions Advisory "At Deloitte you're surrounded by subject matter experts; industry experts, technology experts, and you can access that knowledge whenever you need to." -Christian, Strategy, Risk & Transactions Advisory Our hybrid working policy You'll be based in Bristol, London or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritiseyour wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level . Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
May 22, 2025
Full time
Our Financial Services Governance team provides high quality, innovative advice and solutions to banks, insurers, asset managers amongst others to help assess, and transform their governance arrangements. Our work involves working alongside the Board and C-Suite executives of the largest, most complex and most interesting global groups in financial services and we are looking for a team member with recognised expertise in this area. We are unique amongst the big consulting and advisory firms in having a specialist team dedicated to this area. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, we lead the way , serve with integrity , take care of each other , fosterinclusion , and collaborate for measurable impact . These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are looking for an enthusiastic individual to proactively lead in the following areas: Deliver interesting and varied governance projects such as board evaluations, Skilled Person Reviews of governance and reviews of implementation and embedding of the Senior Managers & Certification Regime; Collaborate with other parts of Deloitte on large scale transformation projects and M&A opportunities by providing governance expertise; Provide expert governance analysis and insight to clients and present findings and insights to clients in a compelling way; Take responsibility for the production of engaging, insightful and professional reports; Support the delivery of Board training and presentations; Support proposals, pitches and business development activity; Develop client relationships with your peers in industry; and As part of the FS governance team, help maintain an inclusive culture and support wider team activities including volunteering, learning and thought leadership. Connect to your skills and professional experience Essential skills needed for this role: Governance expertise: We are looking for experience of working in or with financial services regulated firms on governance, board effectiveness and/or the Senior Managers & Certification Regime. Understanding of financial services regulation: a successful candidate will understand the latest regulatory developments and key current issues facing PRA and FCA regulated firms particularly relating to governance. Excellent written and verbal communication skills: this role will involve developing reports intended for senior clients and boards so we are looking for someone able to set out observations, insights and recommendations in a compelling way. Project execution: the ability to drive forward a project at pace and manage multiple stakeholders or tasks at a time is important given the high profile and fast-moving projects we undertake. We expect strong organisational, planning and problem-solving skills and the ability to demonstrate flexible thinking. Relationship building: We are looking for someone who can develop and maintain relationships with their peers at a client during the course of a project. Proactivity: we are looking for someone who can work on their own initiative and who will seek to deliver the best possible outcome for a client. Aptitude with Powerpoint: a successful candidate will be able to convey messages clearly and succinctly through powerpoint skills. Awareness of generative AI: our team members will have the opportunity to use our in-house generative AI tools and familiarity with other market offerings would be valuable. As a guide, for an Assistant Manager and a Manager role we would expect proven relevant experience. Connect to your business -Strategy, Risk & Transactions Advisory In an ever-evolving world, there are no certainties in business. Our teams help clients to navigate risks, process major transactions and deliver transformational change that will future-proof their business. Join us to make a positive difference. Regulatory & Financial Risk We provide advisory services across the risk and regulatory landscape to help our clients move beyond simply meeting the minimum compliance standards, to strategically creating a responsible, sustainable future. This includes providing critical insight and advice on the future of regulation to assist our clients in anticipating change and responding with confidence. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "For me it's the people that make it. They are bright, supportive, interesting; we work brilliantly together as a team. But it's not just that, the number of opportunities you get working for such a large firm is amazing." -Jess, Strategy, Risk & Transactions Advisory "At Deloitte you're surrounded by subject matter experts; industry experts, technology experts, and you can access that knowledge whenever you need to." -Christian, Strategy, Risk & Transactions Advisory Our hybrid working policy You'll be based in Bristol, London or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritiseyour wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level . Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
We are home to some of the best workplaces in the world Ready to take on exciting challenges, unlock new growth opportunities, and be part of a fun, dynamic team? Join the Banyan family. We're a group of successful software businesses, dedicated teams, and great people. Remus Director of M&A "What attracted me to Banyan was how unrelenting and focused the team is on building a world-class organization. We're rigorous learners and aren't afraid to ask difficult questions of our partners and ourselves. Getting to work alongside market-leading entrepreneurs has been a great experience." Sarah Director, Strategic "At Banyan, I've had countless opportunities to learn from senior leaders in a wide range of industries. I've been able to help them drive growth, improve processes, and maximize efficiency in their companies through everything from hands-on financial analysis to strategic discussions and decisions." Gregory Senior Director, Corporate Development "Banyan's philosophy of investing for the long term applies to people just as much as acquisitions. Whether it's taking a class or learning a different part of the business, Banyan has always been supportive of my learning, skills development, and career growth." Here are some of the perks and benefits you can expect when you join our team: Employee Retirement Contribution Plan Retirement savings programs available in most geographies to support employees' long-term financial well-being. Support for new parents with paid parental leave. Health and Wellness Comprehensive health, dental, and vision insurance plans to ensure you and your family stay healthy and well. Learning & Development Fund A program to support employees' ongoing learning in certification and degree programs, creating opportunities for career advancement. Employee Relief Fund A program to help employees cope with unexpected hardships that place undue financial stress on them and their families. Community Engagement Two volunteer days annually to encourage community service and making a positive impact. Our values Our values shape how we operate and support our teams. They guide our decisions, build our culture, and keep us focused on long-term success, while making a positive impact along the way. We drive for results , knowing that we can go further together than on our own. We work towards our bigger purpose with teamwork, respect, and trust. Accountable Ownership Take Action We balance thoughtfulness and collaboration with a strong sense of urgency. We experiment and continually strive for improvement. Authentic Leadership We practice radical candor and provide respectful feedback. Humility and an openness to growth enables us to be the best versions of ourselves. Enduring Impact We work to cultivate positive relationships , strengthen our long-term reputation, and create lasting change we are proud of. Growing with purpose The Banyan Software Foundation is committed to leveraging technology for a greener and more equitable world.
May 22, 2025
Full time
We are home to some of the best workplaces in the world Ready to take on exciting challenges, unlock new growth opportunities, and be part of a fun, dynamic team? Join the Banyan family. We're a group of successful software businesses, dedicated teams, and great people. Remus Director of M&A "What attracted me to Banyan was how unrelenting and focused the team is on building a world-class organization. We're rigorous learners and aren't afraid to ask difficult questions of our partners and ourselves. Getting to work alongside market-leading entrepreneurs has been a great experience." Sarah Director, Strategic "At Banyan, I've had countless opportunities to learn from senior leaders in a wide range of industries. I've been able to help them drive growth, improve processes, and maximize efficiency in their companies through everything from hands-on financial analysis to strategic discussions and decisions." Gregory Senior Director, Corporate Development "Banyan's philosophy of investing for the long term applies to people just as much as acquisitions. Whether it's taking a class or learning a different part of the business, Banyan has always been supportive of my learning, skills development, and career growth." Here are some of the perks and benefits you can expect when you join our team: Employee Retirement Contribution Plan Retirement savings programs available in most geographies to support employees' long-term financial well-being. Support for new parents with paid parental leave. Health and Wellness Comprehensive health, dental, and vision insurance plans to ensure you and your family stay healthy and well. Learning & Development Fund A program to support employees' ongoing learning in certification and degree programs, creating opportunities for career advancement. Employee Relief Fund A program to help employees cope with unexpected hardships that place undue financial stress on them and their families. Community Engagement Two volunteer days annually to encourage community service and making a positive impact. Our values Our values shape how we operate and support our teams. They guide our decisions, build our culture, and keep us focused on long-term success, while making a positive impact along the way. We drive for results , knowing that we can go further together than on our own. We work towards our bigger purpose with teamwork, respect, and trust. Accountable Ownership Take Action We balance thoughtfulness and collaboration with a strong sense of urgency. We experiment and continually strive for improvement. Authentic Leadership We practice radical candor and provide respectful feedback. Humility and an openness to growth enables us to be the best versions of ourselves. Enduring Impact We work to cultivate positive relationships , strengthen our long-term reputation, and create lasting change we are proud of. Growing with purpose The Banyan Software Foundation is committed to leveraging technology for a greener and more equitable world.
McGinnis Loy Associates is proud to be working with a growing regional Accountancy Firm with 5 offices across London and the Thames Valley who are now looking for an Audit & Accounts Manager / Senior Manager, with a fast-track route to Partnership within 3 years. Working in their London offices and reporting to one of the Partners, you will be responsible for managing your own portfolio of OMBs/SMEs including sole traders, companies and partnership clients up to £90m turnover and supervising a team of Qualified & Junior staff. Key deliverables for the position include: Reviewing complex accounts & financial statements prepared by junior staff for partner sign-off Ensuring compliance with auditing standards around fixed assets & depreciation, stock, accrued/deferred income, accruals Managing complex audits, staff planning for audits, reviewing final audit files and conducting close-out meetings with clients Planning special project assignments, ownership of agreed budgets and meeting client deadlines. Setting objectives and completing appraisals for Audit staff, supervising them at clients/on-site and coaching Meeting Audit clients to review company accounts (inc group companies, partnerships and LLP's) and corporate tax liabilities Point of contact for clients and other third-party stakeholders, with direct contact at CFO/MD level Ensuring all Audit & Accounts team work is carried out profitably and on a timely basis in accordance with the firm's standards Business development activities, promoting other service lines within the firm and attending external business seminars/events as required To be considered for the Audit & Accounts Manager / Audit Senior Manager role you should be a Qualified ACA/ACCA Accountant, degree-educated with comprehensive experience in Audit & Client Accounting, with strong staff management skills. The firm is looking for someone with the potential to become a future Partner in 3-4 years time, and are therefore looking for ambitious, entrepreneurial, strategic and highly-driven character traits. You should technically be up to date with IFRS & IAS, and knowledge of IRIS and Sage Accounts would be a distinct advantage. On offer is a salary up to £80/85,000 depending on qualifications and experience with benefits to include company pension, healthcare, 25 days holidays and other flexible benefits. To apply for the position or for more information, please contact McGinnis Loy Associates by telephone on or via email at McGinnis Loy Associates Ltd is acting as an Employment Agency in relation to this vacancy, in accordance with the Employment Agencies Act
May 22, 2025
Full time
McGinnis Loy Associates is proud to be working with a growing regional Accountancy Firm with 5 offices across London and the Thames Valley who are now looking for an Audit & Accounts Manager / Senior Manager, with a fast-track route to Partnership within 3 years. Working in their London offices and reporting to one of the Partners, you will be responsible for managing your own portfolio of OMBs/SMEs including sole traders, companies and partnership clients up to £90m turnover and supervising a team of Qualified & Junior staff. Key deliverables for the position include: Reviewing complex accounts & financial statements prepared by junior staff for partner sign-off Ensuring compliance with auditing standards around fixed assets & depreciation, stock, accrued/deferred income, accruals Managing complex audits, staff planning for audits, reviewing final audit files and conducting close-out meetings with clients Planning special project assignments, ownership of agreed budgets and meeting client deadlines. Setting objectives and completing appraisals for Audit staff, supervising them at clients/on-site and coaching Meeting Audit clients to review company accounts (inc group companies, partnerships and LLP's) and corporate tax liabilities Point of contact for clients and other third-party stakeholders, with direct contact at CFO/MD level Ensuring all Audit & Accounts team work is carried out profitably and on a timely basis in accordance with the firm's standards Business development activities, promoting other service lines within the firm and attending external business seminars/events as required To be considered for the Audit & Accounts Manager / Audit Senior Manager role you should be a Qualified ACA/ACCA Accountant, degree-educated with comprehensive experience in Audit & Client Accounting, with strong staff management skills. The firm is looking for someone with the potential to become a future Partner in 3-4 years time, and are therefore looking for ambitious, entrepreneurial, strategic and highly-driven character traits. You should technically be up to date with IFRS & IAS, and knowledge of IRIS and Sage Accounts would be a distinct advantage. On offer is a salary up to £80/85,000 depending on qualifications and experience with benefits to include company pension, healthcare, 25 days holidays and other flexible benefits. To apply for the position or for more information, please contact McGinnis Loy Associates by telephone on or via email at McGinnis Loy Associates Ltd is acting as an Employment Agency in relation to this vacancy, in accordance with the Employment Agencies Act
Opportunity to join a growing commercial team Organisation offers excellent holidays over 35 days holiday plus other benefits About Our Client Our client is a well-established and respected organisation. As a large organisation, they are dedicated to providing high-quality services. With a strong emphasis on innovation and research, they continually strive for excellence in their field. Job Description Overseeing financial planning and budgeting operations within the Accounting & Finance department. Performing detailed financial analysis to aid decision-making processes. Preparing financial reports and presenting findings to senior stakeholders. Identifying and implementing opportunities for financial improvement and efficiency. Ensuring compliance with financial regulations and standards. Collaborating with other departments to forecast and manage budgets. Contributing to the development of financial strategies and plans. The Successful Applicant A successful Financial Planning & Analysis should have: A solid educational background in Accounting, Finance, or a related field. Proven experience in financial planning and analysis, Strong analytical skills and an ability to interpret complex financial data. Excellent communication and presentation skills, with an ability to communicate financial information to non-financial stakeholders. A thorough understanding of financial regulations and standards. An ability to work effectively as part of a team and independently. What's on Offer A competitive salary range between £40,000-£47,000 Generous holiday leave A robust pension plan. The benefit of hybrid working, offering a balance of office and home-based work. This is a fantastic opportunity to contribute to a significant institution in Pontypridd as a Financial Planning & Analysis team member
May 22, 2025
Full time
Opportunity to join a growing commercial team Organisation offers excellent holidays over 35 days holiday plus other benefits About Our Client Our client is a well-established and respected organisation. As a large organisation, they are dedicated to providing high-quality services. With a strong emphasis on innovation and research, they continually strive for excellence in their field. Job Description Overseeing financial planning and budgeting operations within the Accounting & Finance department. Performing detailed financial analysis to aid decision-making processes. Preparing financial reports and presenting findings to senior stakeholders. Identifying and implementing opportunities for financial improvement and efficiency. Ensuring compliance with financial regulations and standards. Collaborating with other departments to forecast and manage budgets. Contributing to the development of financial strategies and plans. The Successful Applicant A successful Financial Planning & Analysis should have: A solid educational background in Accounting, Finance, or a related field. Proven experience in financial planning and analysis, Strong analytical skills and an ability to interpret complex financial data. Excellent communication and presentation skills, with an ability to communicate financial information to non-financial stakeholders. A thorough understanding of financial regulations and standards. An ability to work effectively as part of a team and independently. What's on Offer A competitive salary range between £40,000-£47,000 Generous holiday leave A robust pension plan. The benefit of hybrid working, offering a balance of office and home-based work. This is a fantastic opportunity to contribute to a significant institution in Pontypridd as a Financial Planning & Analysis team member
EmpowerRD is a leading R&D tax credits consultancy, combining expert insight with smart technology to help innovative UK companies unlock government funding efficiently and compliantly. Recently ranked as TechRounds Fintech in 2025. We're changing the face of claiming R&D tax credits and we want exciting candidates to join us on that journey. Role Overview We're looking for a driven and organised Renewals Manager to lead client retention efforts within our R&D Tax Credits business. You'll be responsible for engaging with existing and returning clients to secure renewals for upcoming claims. You'll manage a high-volume portfolio, build strong client relationships, and convert renewal opportunities into signed engagements. This is a client-facing, revenue-generating role requiring confidence in outbound calling, skilled pipeline management, and familiarity with CRM systems. Key Responsibilities Client Renewal Engagement: Own and manage the renewal cycle for a portfolio of existing clients, ensuring timely and proactive outreach ahead of their next claim. Pipeline Management: Maintain accurate, up-to-date records of all renewal opportunities in the CRM. Forecast renewal activity and track performance against targets. Sales Activity: Conduct high-volume outbound calling and emailing to secure client re-engagement. Confidently handle objections and clearly communicate the value of our service. Collaboration: Work closely with the Client Success, Sales, and Delivery teams to ensure a seamless handover and strong renewal experience. Reporting: Provide regular updates on renewal pipeline, activity metrics, and performance to internal stakeholders. Requirements Proven experience in a renewals, sales, account management, or customer success role-ideally in a B2B or financial services setting. Comfortable managing a large volume of clients and juggling multiple priorities. Strong verbal and written communication skills-confident on the phone and effective in client-facing interactions. Experience using CRM systems (e.g., HubSpot, Salesforce) to manage pipelines and drive activity. Target-driven with a proactive mindset and a track record of meeting or exceeding KPIs. Knowledge of R&D tax credits (desirable, but not essential-training will be provided). What We Offer A collaborative, forward-thinking team focused on innovation and impact. Training and development on R&D tax credit claims and our industry-leading approach. Competitive base salary with performance-based incentives. Opportunities for career growth in a scaling company with a clear mission.
May 22, 2025
Full time
EmpowerRD is a leading R&D tax credits consultancy, combining expert insight with smart technology to help innovative UK companies unlock government funding efficiently and compliantly. Recently ranked as TechRounds Fintech in 2025. We're changing the face of claiming R&D tax credits and we want exciting candidates to join us on that journey. Role Overview We're looking for a driven and organised Renewals Manager to lead client retention efforts within our R&D Tax Credits business. You'll be responsible for engaging with existing and returning clients to secure renewals for upcoming claims. You'll manage a high-volume portfolio, build strong client relationships, and convert renewal opportunities into signed engagements. This is a client-facing, revenue-generating role requiring confidence in outbound calling, skilled pipeline management, and familiarity with CRM systems. Key Responsibilities Client Renewal Engagement: Own and manage the renewal cycle for a portfolio of existing clients, ensuring timely and proactive outreach ahead of their next claim. Pipeline Management: Maintain accurate, up-to-date records of all renewal opportunities in the CRM. Forecast renewal activity and track performance against targets. Sales Activity: Conduct high-volume outbound calling and emailing to secure client re-engagement. Confidently handle objections and clearly communicate the value of our service. Collaboration: Work closely with the Client Success, Sales, and Delivery teams to ensure a seamless handover and strong renewal experience. Reporting: Provide regular updates on renewal pipeline, activity metrics, and performance to internal stakeholders. Requirements Proven experience in a renewals, sales, account management, or customer success role-ideally in a B2B or financial services setting. Comfortable managing a large volume of clients and juggling multiple priorities. Strong verbal and written communication skills-confident on the phone and effective in client-facing interactions. Experience using CRM systems (e.g., HubSpot, Salesforce) to manage pipelines and drive activity. Target-driven with a proactive mindset and a track record of meeting or exceeding KPIs. Knowledge of R&D tax credits (desirable, but not essential-training will be provided). What We Offer A collaborative, forward-thinking team focused on innovation and impact. Training and development on R&D tax credit claims and our industry-leading approach. Competitive base salary with performance-based incentives. Opportunities for career growth in a scaling company with a clear mission.
Job Description Job: Product Analyst Location: London Contract: Permanent The Times and The Sunday Times represent a combined 400 years of covering news and providing authoritative, credible, responsible, trusted comment and analysis on the UK and the world. Founded in 1785, The Times is Britain's most trusted newsbrand and is the home of authoritative and credible journalism. The Sunday Times celebrated its 200th year in 2022, and has always been relied upon to challenge, entertain, inspire and inform its readers. Together, the two titles boast over 600k digital-only subscribers and have earned some of the industry's most prestigious awards for investigations, foreign reporting, feature writing, and interviews. At the 2024 Press Awards, The Times was named Daily Newspaper of the Year, while The Sunday Times took home Sunday Newspaper of the Year. Times Media includes newsbrands The Times, The Sunday Times and the Times Literary Supplement (TLS), and expanding into audio in 2020 with the launch of Times Radio and a portfolio of award-winning podcasts including The Story, How to Win An Election and Off Air with Jane and Fi. Team: Forming part of the wider Times Media customer team, and sitting within the Data & Insight team, the Customer Insights team works to deliver thought-provoking insights to drive business-wide missions. We represent the voice of the customer in any marketing, editorial, CX and product projects, helping our stakeholders make better decisions through data and insights. Role: You will add value to The Times and The Sunday Times by increasing understanding of the audience and their behaviour, both before and after subscribing. You will collaborate with teams including Newsrooms, Product Development, Marketing, User Experience, and Technology to deliver reporting, analysis, and actionable insights. These contributions will improve decision-making across product, content, marketing, and pricing, ultimately increasing the subscriber base. Day to day you will: Contribute to the success of The Times and The Sunday Times by deepening our understanding of audience behaviours, both before and after subscribing. Collaborate with a variety of teams, including Newsrooms, Product Development, Marketing (paid and customer engagement), and Technology, to drive data-informed decisions. Partner with Product Managers to define success metrics, ensuring tracking requirements are clear, achievable, and implemented accurately by engineering teams. Validate and quality-assure tracking implementations to maintain product data integrity. Develop and maintain self-serve dashboards to monitor feature performance and key product metrics. Conduct in-depth analysis of user behaviour and experiment results (such as A/B testing) to guide product decisions and prioritisation. Translate complex data into clear, actionable insights for key product stakeholders. Act as an advocate for data and insights during product planning sessions and sprint ceremonies. What we are looking for in you: Proficient in writing SQL (preferably BigQuery) to extract and transform large datasets. Skilled in using product analytics tools and frameworks such as GA4, Mixpanel, Amplitude, or similar. Experienced in collaborating with product managers and developers to define and validate analytics tracking specifications. Confident in data visualisation using tools like Tableau, with experience building dashboards for product teams being an advantage. Strong understanding of experimentation principles, including A/B testing, test design, and uplift measurement. Able to communicate technical concepts and data insights clearly and persuasively to non-technical stakeholders. Organised and proactive, with experience managing work effectively through agile tools such as Jira. If you believe you have the skills and passion to succeed, even if you don't meet every requirement on the list, we encourage you to apply. We value potential just as much as experience and are eager to hear from individuals who are enthusiastic about learning and growing with us. At News UK, we know the value of working together, which is why we operate a hybrid working policy with a minimum of three days a week in the office. Being in the office allows us to collaborate, innovate, and thrive as a team in our vibrant and dynamic workspace. Some roles may require more office-based days depending on the nature of the position, so we encourage you to speak with your recruiter to learn more about what's required for your role. We are News UK : One of the leading media businesses in the UK and Ireland. Our newsbrands include The Times, The Sunday Times, The Sun, The Sun on Sunday and The TLS. Our national broadcast brands include talkSPORT, Times Radio, Talk and Virgin Radio UK, and we have market-leading local radio stations across Ireland. Our world-famous brands provide news, analysis, opinion and entertainment to almost 40 million people each month. Spanning print and pixel, audio and video, events and experiences, our multiplatform brands are home to a plurality of opinion, representing the diverse communities we serve. News UK is wholly owned by News Corp. At News UK our people are our heartbeat - they are the driving force behind our brands and we want to enable people to thrive. Some of us work flexibly, in many different ways. We encourage you to talk to us about the flexibility you would like. Many of us work in a hybrid way between one of the News UK & Ireland offices and remotely. We represent, reflect and reach the nation, telling the stories that matter most. To ensure these stories resonate with as broad an audience as possible, it is essential that our organisation reflects the diversity of the people we reach. Whether through age, gender, ethnicity, disability, social class or sexuality, we are committed to representing the rich variety of voices that make up our society. And we champion a culture where everyone has the opportunity to contribute and thrive as we continue to innovate and drive long term sustainable growth. This is done through our Diversity Strategy . At News UK, we take pride in our exceptional employee-led networks that bring together individuals with shared interests and create a vibrant sense of community. We believe our networks play a vital role in fostering a collaborative and supportive work culture at News UK. Groups that we support include the African & Caribbean Network, Parents and Carers, and LGBTQ+ group News Is Out, and the Apprentice Society. We take pride in looking after our amazing talent at News UK supporting the Health and Wellbeing of our staff. Some of what we offer includes: A generous pension scheme with employer contributions of up to 5%; 25 days holiday and up to 4 volunteering days per year; Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks; Wide range of training available, plus full LinkedIn Learning access. Private medical insurance covering pre-existing conditions Discounted gym memberships , ClassPass at Home, weekly virtual HIIT, yoga and run club classes 'Bikes for Work' scheme Access to wellbeing benefits such as physio/massage and counselling W e want to ensure that everyone we meet has the opportunity to perform to their best when interviewing. Please let us know, at any stage, whether you require any reasonable adjustments during the recruitment process, and we will do our best to accommodate. News UK is an official partner of the Journalism Diversity Fund, founder of the Journalism and Disability Forum, and proud member of the Valuable 500. At News UK, we will continue to promote an inclusive and diverse workplace, to help people with visible and non visible disabilities create careers in media and aim to make our content accessible to all
May 22, 2025
Full time
Job Description Job: Product Analyst Location: London Contract: Permanent The Times and The Sunday Times represent a combined 400 years of covering news and providing authoritative, credible, responsible, trusted comment and analysis on the UK and the world. Founded in 1785, The Times is Britain's most trusted newsbrand and is the home of authoritative and credible journalism. The Sunday Times celebrated its 200th year in 2022, and has always been relied upon to challenge, entertain, inspire and inform its readers. Together, the two titles boast over 600k digital-only subscribers and have earned some of the industry's most prestigious awards for investigations, foreign reporting, feature writing, and interviews. At the 2024 Press Awards, The Times was named Daily Newspaper of the Year, while The Sunday Times took home Sunday Newspaper of the Year. Times Media includes newsbrands The Times, The Sunday Times and the Times Literary Supplement (TLS), and expanding into audio in 2020 with the launch of Times Radio and a portfolio of award-winning podcasts including The Story, How to Win An Election and Off Air with Jane and Fi. Team: Forming part of the wider Times Media customer team, and sitting within the Data & Insight team, the Customer Insights team works to deliver thought-provoking insights to drive business-wide missions. We represent the voice of the customer in any marketing, editorial, CX and product projects, helping our stakeholders make better decisions through data and insights. Role: You will add value to The Times and The Sunday Times by increasing understanding of the audience and their behaviour, both before and after subscribing. You will collaborate with teams including Newsrooms, Product Development, Marketing, User Experience, and Technology to deliver reporting, analysis, and actionable insights. These contributions will improve decision-making across product, content, marketing, and pricing, ultimately increasing the subscriber base. Day to day you will: Contribute to the success of The Times and The Sunday Times by deepening our understanding of audience behaviours, both before and after subscribing. Collaborate with a variety of teams, including Newsrooms, Product Development, Marketing (paid and customer engagement), and Technology, to drive data-informed decisions. Partner with Product Managers to define success metrics, ensuring tracking requirements are clear, achievable, and implemented accurately by engineering teams. Validate and quality-assure tracking implementations to maintain product data integrity. Develop and maintain self-serve dashboards to monitor feature performance and key product metrics. Conduct in-depth analysis of user behaviour and experiment results (such as A/B testing) to guide product decisions and prioritisation. Translate complex data into clear, actionable insights for key product stakeholders. Act as an advocate for data and insights during product planning sessions and sprint ceremonies. What we are looking for in you: Proficient in writing SQL (preferably BigQuery) to extract and transform large datasets. Skilled in using product analytics tools and frameworks such as GA4, Mixpanel, Amplitude, or similar. Experienced in collaborating with product managers and developers to define and validate analytics tracking specifications. Confident in data visualisation using tools like Tableau, with experience building dashboards for product teams being an advantage. Strong understanding of experimentation principles, including A/B testing, test design, and uplift measurement. Able to communicate technical concepts and data insights clearly and persuasively to non-technical stakeholders. Organised and proactive, with experience managing work effectively through agile tools such as Jira. If you believe you have the skills and passion to succeed, even if you don't meet every requirement on the list, we encourage you to apply. We value potential just as much as experience and are eager to hear from individuals who are enthusiastic about learning and growing with us. At News UK, we know the value of working together, which is why we operate a hybrid working policy with a minimum of three days a week in the office. Being in the office allows us to collaborate, innovate, and thrive as a team in our vibrant and dynamic workspace. Some roles may require more office-based days depending on the nature of the position, so we encourage you to speak with your recruiter to learn more about what's required for your role. We are News UK : One of the leading media businesses in the UK and Ireland. Our newsbrands include The Times, The Sunday Times, The Sun, The Sun on Sunday and The TLS. Our national broadcast brands include talkSPORT, Times Radio, Talk and Virgin Radio UK, and we have market-leading local radio stations across Ireland. Our world-famous brands provide news, analysis, opinion and entertainment to almost 40 million people each month. Spanning print and pixel, audio and video, events and experiences, our multiplatform brands are home to a plurality of opinion, representing the diverse communities we serve. News UK is wholly owned by News Corp. At News UK our people are our heartbeat - they are the driving force behind our brands and we want to enable people to thrive. Some of us work flexibly, in many different ways. We encourage you to talk to us about the flexibility you would like. Many of us work in a hybrid way between one of the News UK & Ireland offices and remotely. We represent, reflect and reach the nation, telling the stories that matter most. To ensure these stories resonate with as broad an audience as possible, it is essential that our organisation reflects the diversity of the people we reach. Whether through age, gender, ethnicity, disability, social class or sexuality, we are committed to representing the rich variety of voices that make up our society. And we champion a culture where everyone has the opportunity to contribute and thrive as we continue to innovate and drive long term sustainable growth. This is done through our Diversity Strategy . At News UK, we take pride in our exceptional employee-led networks that bring together individuals with shared interests and create a vibrant sense of community. We believe our networks play a vital role in fostering a collaborative and supportive work culture at News UK. Groups that we support include the African & Caribbean Network, Parents and Carers, and LGBTQ+ group News Is Out, and the Apprentice Society. We take pride in looking after our amazing talent at News UK supporting the Health and Wellbeing of our staff. Some of what we offer includes: A generous pension scheme with employer contributions of up to 5%; 25 days holiday and up to 4 volunteering days per year; Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks; Wide range of training available, plus full LinkedIn Learning access. Private medical insurance covering pre-existing conditions Discounted gym memberships , ClassPass at Home, weekly virtual HIIT, yoga and run club classes 'Bikes for Work' scheme Access to wellbeing benefits such as physio/massage and counselling W e want to ensure that everyone we meet has the opportunity to perform to their best when interviewing. Please let us know, at any stage, whether you require any reasonable adjustments during the recruitment process, and we will do our best to accommodate. News UK is an official partner of the Journalism Diversity Fund, founder of the Journalism and Disability Forum, and proud member of the Valuable 500. At News UK, we will continue to promote an inclusive and diverse workplace, to help people with visible and non visible disabilities create careers in media and aim to make our content accessible to all
Innovative and long-standing pensions consultancy is seeking a non-actuarial Pensions Consultant for a non-BAU projects role. This position offers full remote working, with the option to visit a local office if desired. Oliver James is pleased to collaborate with this consultancy in finding a suitable candidate. The role involves engaging in a diverse range of non-BAU pensions projects for private and public sector clients, including de-risking exercises, benefits and data due diligence, and calculations testing. Role requirements: Experience in a technical non-actuarial DB pensions or pensions administration role Recent experience in a pensions consulting environment Advanced Excel skills This opportunity is ideal for those who prefer to work entirely from home but still wish to be part of a supportive and collaborative culture. The role combines technical expertise with client-facing responsibilities, allowing candidates to lead client projects. The company has secured numerous government projects, ensuring a steady flow of interesting work to help future-proof your career in pensions. For more information or a confidential discussion about how your experience aligns with this role, please contact or call .
May 22, 2025
Full time
Innovative and long-standing pensions consultancy is seeking a non-actuarial Pensions Consultant for a non-BAU projects role. This position offers full remote working, with the option to visit a local office if desired. Oliver James is pleased to collaborate with this consultancy in finding a suitable candidate. The role involves engaging in a diverse range of non-BAU pensions projects for private and public sector clients, including de-risking exercises, benefits and data due diligence, and calculations testing. Role requirements: Experience in a technical non-actuarial DB pensions or pensions administration role Recent experience in a pensions consulting environment Advanced Excel skills This opportunity is ideal for those who prefer to work entirely from home but still wish to be part of a supportive and collaborative culture. The role combines technical expertise with client-facing responsibilities, allowing candidates to lead client projects. The company has secured numerous government projects, ensuring a steady flow of interesting work to help future-proof your career in pensions. For more information or a confidential discussion about how your experience aligns with this role, please contact or call .
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. The international audit team is an industry agnostic team that specialises in providing fully coordinated secondary audit services to multinationals. Working closely with BDO Member Firms from around the world, the international audit team leverages the controls present at finance service centre locations to design high quality and highly efficient global audit strategies. The international audit team provide a fully project managed and centralised global audit offering to audited entities. Many engagements have an element of travel required, with team members often travelling overseas a number of times a year on audit engagements. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: ACCA/ACA/ICAS qualified or overseas equivalent. Significant experience of delivering audit and other assurance services to major audited entities, including audited entities with international interests. Previous audit management experience in practice. Proven experience in managing a wide portfolio of concurrent projects and project teams with conflicting milestones and deliverables. Experience of systems review and controls testing, as well as substantive auditing, of complex financial statement areas and the review of statutory accounts and disclosures. Experience in conducting Group audits under ISA 600. Project Management experience of large, complex engagements, or a large portfolio of smaller engagements, ideally with some cross border element. Excellent working knowledge of ISAs, IFRS, UK GAAP and Financial Reporting requirements, including the Companies Act 2006. Strong technical experience across a range of complex areas. Managing and developing staff in the role of People Manager and a Project Manager Experience challenging Management, including experience in managing difficult conversations. Able to evidence robust commercial and financial management of a portfolio of audited entities, as well as ability to identify and convert opportunities to sell work. Demonstrable knowledge of current economic and market trends. Desirable Sector experience appropriate to BDO audited entities Experience designing audit strategies that rely on controls and the IT environment of the audited entity You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 22, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. The international audit team is an industry agnostic team that specialises in providing fully coordinated secondary audit services to multinationals. Working closely with BDO Member Firms from around the world, the international audit team leverages the controls present at finance service centre locations to design high quality and highly efficient global audit strategies. The international audit team provide a fully project managed and centralised global audit offering to audited entities. Many engagements have an element of travel required, with team members often travelling overseas a number of times a year on audit engagements. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: ACCA/ACA/ICAS qualified or overseas equivalent. Significant experience of delivering audit and other assurance services to major audited entities, including audited entities with international interests. Previous audit management experience in practice. Proven experience in managing a wide portfolio of concurrent projects and project teams with conflicting milestones and deliverables. Experience of systems review and controls testing, as well as substantive auditing, of complex financial statement areas and the review of statutory accounts and disclosures. Experience in conducting Group audits under ISA 600. Project Management experience of large, complex engagements, or a large portfolio of smaller engagements, ideally with some cross border element. Excellent working knowledge of ISAs, IFRS, UK GAAP and Financial Reporting requirements, including the Companies Act 2006. Strong technical experience across a range of complex areas. Managing and developing staff in the role of People Manager and a Project Manager Experience challenging Management, including experience in managing difficult conversations. Able to evidence robust commercial and financial management of a portfolio of audited entities, as well as ability to identify and convert opportunities to sell work. Demonstrable knowledge of current economic and market trends. Desirable Sector experience appropriate to BDO audited entities Experience designing audit strategies that rely on controls and the IT environment of the audited entity You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Gain experience in group-level accounting for a global company. Hybrid working and a secure 12-month fixed-term contract. About Our Client Our client is a well-established, globally operating organisation with a strong presence in the UK. Known for their collaborative culture and commitment to financial excellence, they offer a supportive environment where finance professionals can thrive and grow. This role sits within their central finance function, supporting the accounting for multiple holding companies at group level. Job Description Prepare monthly management accounts for multiple holding companies. Manage intercompany loan transactions, including repayments and interest. Oversee accounting for dividend flows between group entities. Collaborate with Group Treasury on cash pooling and FX-related transactions. Maintain accurate balance sheet reconciliations and internal controls. Support the preparation of year-end financial statements (2025). Ensure compliance with group accounting policies and procedures. Liaise with internal stakeholders to resolve accounting queries. Assist with audit preparation and respond to audit queries as needed. The Successful Applicant The successful applicant should have: AAT qualified or part-qualified (ACCA/CIMA) with strong accounting fundamentals. Proven experience in preparing monthly management accounts. Comfortable managing intercompany transactions and reconciliations. Exposure to cash pooling and FX (foreign exchange) transactions. Strong understanding of balance sheet reconciliations and internal controls. Experience working in or with holding companies or group structures. Proficient in accounting systems such as SAP, Oracle, or Sage. Highly organised, detail-oriented, and able to meet deadlines. Confident working independently and collaborating with wider teams. Strong Excel skills (e.g., Pivot Tables, VLOOKUP). Excellent communication skills for liaising with internal stakeholders. Adaptable and proactive, with a problem-solving mindset. What's on Offer 12-month fixed-term contract with a competitive salary dependent on experience. Hybrid working model - minimum 1 day per week in the office. Opportunity to work within a global finance team on high-impact projects. Exposure to complex group-level accounting and treasury operations. Supportive and collaborative team environment. Chance to build experience in intercompany, FX, and cash pooling processes. Modern office environment with flexibility and autonomy. Immediate start available for the right candidate. Don't miss out on this opportunity to join and make a significant impact. Apply now to progress your career in the Industrial / Manufacturing industry.
May 22, 2025
Full time
Gain experience in group-level accounting for a global company. Hybrid working and a secure 12-month fixed-term contract. About Our Client Our client is a well-established, globally operating organisation with a strong presence in the UK. Known for their collaborative culture and commitment to financial excellence, they offer a supportive environment where finance professionals can thrive and grow. This role sits within their central finance function, supporting the accounting for multiple holding companies at group level. Job Description Prepare monthly management accounts for multiple holding companies. Manage intercompany loan transactions, including repayments and interest. Oversee accounting for dividend flows between group entities. Collaborate with Group Treasury on cash pooling and FX-related transactions. Maintain accurate balance sheet reconciliations and internal controls. Support the preparation of year-end financial statements (2025). Ensure compliance with group accounting policies and procedures. Liaise with internal stakeholders to resolve accounting queries. Assist with audit preparation and respond to audit queries as needed. The Successful Applicant The successful applicant should have: AAT qualified or part-qualified (ACCA/CIMA) with strong accounting fundamentals. Proven experience in preparing monthly management accounts. Comfortable managing intercompany transactions and reconciliations. Exposure to cash pooling and FX (foreign exchange) transactions. Strong understanding of balance sheet reconciliations and internal controls. Experience working in or with holding companies or group structures. Proficient in accounting systems such as SAP, Oracle, or Sage. Highly organised, detail-oriented, and able to meet deadlines. Confident working independently and collaborating with wider teams. Strong Excel skills (e.g., Pivot Tables, VLOOKUP). Excellent communication skills for liaising with internal stakeholders. Adaptable and proactive, with a problem-solving mindset. What's on Offer 12-month fixed-term contract with a competitive salary dependent on experience. Hybrid working model - minimum 1 day per week in the office. Opportunity to work within a global finance team on high-impact projects. Exposure to complex group-level accounting and treasury operations. Supportive and collaborative team environment. Chance to build experience in intercompany, FX, and cash pooling processes. Modern office environment with flexibility and autonomy. Immediate start available for the right candidate. Don't miss out on this opportunity to join and make a significant impact. Apply now to progress your career in the Industrial / Manufacturing industry.
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Specialist Customer Care (Day shifts) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday between the hours of 7am till 11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
May 22, 2025
Full time
Customer Care Specialist (Afternoon/Evenings) Location- Tyne and Wear, England, Hybrid Hours/week- 35 hrs/week Timeline- 6 monthsSpecialist Customer Care (Fraud) Location: Sunderland, SR3 3XW (Hybrid Working 1-2 day in the office/Working from home) Duration: 6 months (initially) Temporary to Permanent Opportunity Hours/week: 35 hours per week PAYE Only Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in Fraud Experts on a temporary basis and should you demonstrate the required skills this may open the doors to a Permanent career in the team. No previous banking knowledge/experience is needed however if you have customer service experience in contact centres (preferred), retail, hospitality, travel or any other customer related industry then we are keen to speak with you as your integrity, communication skills, and empathy will be imperative in the role.To get you off to a great start, you'll begin the contract with a 5 week training programme, where you'll learn about Barclays, banking, and what your role will be within the Fraud department. The training hours will be 9am to 5pm and will be a mix of face-to-face classroom learning in the Sunderland office and online/working from home.Upon successfully completing the training period, you will then join the rest of the Barclays team and begin to support customers via inbound calls. You will be rotated on shifts between Monday-Friday which are made up of three patterns: 1pm-9pm / 2pm-10pm / 3pm-11pm (timings may be subject to change), and will continue with the hybrid working model split between the Sunderland office and remote working from home.Key Responsibilities Provide consistently excellent client experience via phone, chat, and written communication. Confidently handle complex fraud situations (including digital), taking ownership to investigate and resolve effectively. Assist new clients with account setup for online investing. Ensure accurate and timely completion of client requests within policy and procedures. Collaborate with internal teams and third parties to resolve client queries. Skills A strong and empathic communicator able to offer customers a seamless service Organised and able manage your customer diary Able to use Microsoft Office tools to a high standard A real team player Excellent Written and Verbal skills About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform 'onsite' roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your BenefitsAs a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
