SPANISH & ITALIAN CUSTOMER ACCOUNT TEAM LEADER

col-narrow-left   

Job ID:

4602716

Location:

Surrey 

Category:

Call Centre / CustomerService

Salary:

£30,000.00 per year
col-narrow-right   

Job Views:

17

Posted:

12.06.2018
col-wide   

Job Description:

BILINGUAL CUSTOMER ACCOUNT TEAM LEADER - FLUENT SPANISH & ITALIAN
WEYBRIDGE
£27,000 - £30,000 + EXCELLENT COMPANY BENEFITS

About the role

This is an excellent opportunity to join an innovative well-established company. The Customer Account Team Leader is responsible for the commercial relationship and sales growth for key customer accounts. They are also responsible for performance management overseeing a team of Account Executives, executing and delivering against agreed targets and KPIs covering the Iberia and Latin American regions.

Main responsibilities

  • Oversee the delivery of KPIs within agreed timeframes.
  • Retain and maximise revenues from existing key accounts through relationship management
  • Consistently maintain account development plans for each key account by developing accounts and teams through value added discussions with customers
  • Agree process and manage customer tenders, price agreements and sales contracts ensuring proactively and timely following up before contract expiry to ensure highest levels of customer retention
  • Support the team to develop customer account objectives
  • Tactical and strategic business plans, ensuring the Account Executives are supporting internal goals
  • Provide a professional and competitive service to customer accounts, coaching and developing the team to do likewise, following up with any queries ensuring highest levels of customer satisfaction
  • Act as a point of escalation for queries and complaints, ensuring timely resolution to agreed timeframes
  • Responsible for leadership and personal development of the Account Executive team, ensuring all direct reports have personal development plans and objectives
  • Carry out performance reviews, providing support to all direct reports

Candidate requirements

  • Fluent in Spanish and English (written and verbal)
  • Previous customer service/sales experience
  • People management experience essential - able to train and coach a team
  • Excellent communication and interpersonal skills
  • Strong business and commercial acumen

Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.

Company Info
Plum Personnel

Company Profile



Company Info


Plum Personnel

Phone:
Web Site:

SPANISH & ITALIAN CUSTOMER ACCOUNT TEAM LEADER

col-narrow-left   

Job ID:

4602716

Location:

Surrey 

Category:

Call Centre / CustomerService

Salary:

£30,000.00 per year
col-narrow-right   

Job Views:

17

Posted:

12.06.2018
col-wide   

Job Description:

BILINGUAL CUSTOMER ACCOUNT TEAM LEADER - FLUENT SPANISH & ITALIAN
WEYBRIDGE
£27,000 - £30,000 + EXCELLENT COMPANY BENEFITS

About the role

This is an excellent opportunity to join an innovative well-established company. The Customer Account Team Leader is responsible for the commercial relationship and sales growth for key customer accounts. They are also responsible for performance management overseeing a team of Account Executives, executing and delivering against agreed targets and KPIs covering the Iberia and Latin American regions.

Main responsibilities

  • Oversee the delivery of KPIs within agreed timeframes.
  • Retain and maximise revenues from existing key accounts through relationship management
  • Consistently maintain account development plans for each key account by developing accounts and teams through value added discussions with customers
  • Agree process and manage customer tenders, price agreements and sales contracts ensuring proactively and timely following up before contract expiry to ensure highest levels of customer retention
  • Support the team to develop customer account objectives
  • Tactical and strategic business plans, ensuring the Account Executives are supporting internal goals
  • Provide a professional and competitive service to customer accounts, coaching and developing the team to do likewise, following up with any queries ensuring highest levels of customer satisfaction
  • Act as a point of escalation for queries and complaints, ensuring timely resolution to agreed timeframes
  • Responsible for leadership and personal development of the Account Executive team, ensuring all direct reports have personal development plans and objectives
  • Carry out performance reviews, providing support to all direct reports

Candidate requirements

  • Fluent in Spanish and English (written and verbal)
  • Previous customer service/sales experience
  • People management experience essential - able to train and coach a team
  • Excellent communication and interpersonal skills
  • Strong business and commercial acumen

Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.